What is Navan?
Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
Up
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 87%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Navan?
Pros
- Security Protects
- Reliable
- Transparent
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications/Alerts/Updates
Bank/Credit Card Integration
Expense Management
Policy Configuration/Implementation
Self-Service
AI Driven Personalization
Expense Automation
Risk Management
Mobile
Sustainability Reports
Travel and Accommodation Booking
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Navan Reviews
Jimmy O.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2022
Very easy to use and short learning curve.
Likeliness to Recommend
What differentiates Navan from other similar products?
Ease of use. User friendly GUI
What is your favorite aspect of this product?
Ability to use for personal travel and the possibility to earn rewards by saving the company money
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Compare to your current system. I am confident that you will want to make the change!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joshua B.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Likeliness to Recommend
What differentiates Navan from other similar products?
The ability to price compare rates and book all in once place
What is your favorite aspect of this product?
Mobile application
What do you dislike most about this product?
Location rate bookings
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Soonk P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
I love its automation for integration.
Likeliness to Recommend
What differentiates Navan from other similar products?
It shorten the process to minimum that I don't need to wait some extra steps for my expense approval. It lessens the work load of finance team of my company as well as managers to approve the expense. My company could customize the process easily so it fits to our business model perfectly.
What is your favorite aspect of this product?
Real time notifications are good and it lets me the details of the process. It also auto-scan feature that I don't need to manually type in the expense. Google calendar integration is another wonderful feature I like the most. If some expense-related events are on my calendar, TripActions pulls the information and I don't need to do any extra jobs to make my expense request approved.
What do you dislike most about this product?
It's name is confusing. TripActions first made me think it's a tavel agency. But it has many nice features regarding expense management and others as well. Why don't they change the name to something cooler than TripActions? Also it's landing page seems bit too arbitrary. It doesn't give any hints about what it does for you actually.
What recommendations would you give to someone considering this product?
This is good product. Try this out and you will love it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
