Navan Customer Reviews 2025

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Navan

Composite Score

9.1 /10

CX Score

8.9 /10

57 Reviews Write a Review

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details

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Awards & Recognition

Navan won the following awards in the Travel Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

14 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

14 Top Rated Features

2022

Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

Up 1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 89%
Conflict Resolution:: 86%
Strategy & Innovation:: 87%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

2% Negative

0% Neutral

98% Positive

Pros

Security Protects
Reliable
Transparent
Continually Improving Product

Feature Ratings

Average 93

Notifications/Alerts/Updates

Bank/Credit Card Integration

Expense Management

Policy Configuration/Implementation

Self-Service

AI Driven Personalization

Expense Automation

Risk Management

Mobile

Sustainability Reports

Travel and Accommodation Booking

Vendor Capability Ratings

Average 88

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Navan Reviews

Piyush A.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Ease to use for expenses and approvals

Likeliness to Recommend

8 /10

What differentiates Navan from other similar products?

Ease to use with great navigation.

What is your favorite aspect of this product?

Great navigation and the jokes while uploading receipts :)

What do you dislike most about this product?

Lack of ability to create multiple expenses under a single transaction (1 trip should have a number of expenses that can be raised together for ease of tracking funds)

What recommendations would you give to someone considering this product?

1 trip should have a number of expenses that can be raised together for ease of tracking funds

Pros

Saves Time
Efficient Service
Effective Service
Caring

Ron W.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

An easy-to-use platform for busy travelers.

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

A differentiator for Navan is the integration of many different sources of travel information into a single view.

What is your favorite aspect of this product?

My favorite aspect of Navan is the ability to search hotels based on brand loyalty and rewards.

What do you dislike most about this product?

The thing I dislike about Navan is that sometimes flights that I find on the airline website do not show up in Navan.

What recommendations would you give to someone considering this product?

Watch some of the training videos to learn about unlocking some of the additional features which make your life easier.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Chris D.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Time saving, very efficient

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Automated expenses and finalizing the non-automated expenses per expense. No more doing expense reports every 2 weeks.

What is your favorite aspect of this product?

Automated expenses

What do you dislike most about this product?

There is nothing I dislike about the product.

What recommendations would you give to someone considering this product?

Pull the trigger you will not regret it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Navan

What is Navan?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Navan Ratings

94 Likeliness to Recommend

Up 1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Navan?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Navan Reviews

Piyush A.

Ease to use for expenses and approvals

Likeliness to Recommend

Pros

Ron W.

An easy-to-use platform for busy travelers.

Likeliness to Recommend

Pros

Chris D.

Time saving, very efficient

Likeliness to Recommend

Pros

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Feature Ratings

Notifications/Alerts/Updates

Bank/Credit Card Integration

Expense Management

Policy Configuration/Implementation

Self-Service

AI Driven Personalization

Expense Automation

Risk Management

Mobile

Sustainability Reports

Travel and Accommodation Booking

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Ease of Customization

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Business Value Created

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