What is Navan?
Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
Up
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 87%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Navan?
Pros
- Security Protects
- Reliable
- Enables Productivity
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications/Alerts/Updates
Bank/Credit Card Integration
Expense Management
Policy Configuration/Implementation
AI Driven Personalization
Self-Service
Expense Automation
Risk Management
Mobile
Sustainability Reports
Travel and Accommodation Booking
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Navan Reviews
Rachna J.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2024
Best software for business travelers
Likeliness to Recommend
What differentiates Navan from other similar products?
Navan Software is very easy to use.
What is your favorite aspect of this product?
The customer service is best and they are responding very quickly.
What do you dislike most about this product?
Product is costly if we compare with other similar software in the market.
What recommendations would you give to someone considering this product?
Navan interface is easy to learn and use. I will highly recommend this software if someone is looking for business growth.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Gabe O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Frustrating and unnecessary middleman
Likeliness to Recommend
What differentiates Navan from other similar products?
Have not used other similar products.
What is your favorite aspect of this product?
The interface is clean and easy to use.
What do you dislike most about this product?
The interface looks nice but the product is broken and extremely frustrating. Customer service is somewhat friendly (depending on the agent), but not empowered to make things right. Navan is an unnecessary middleman that makes travel difficult, time-consuming, and almost impossible to make self-serv customizations.
What recommendations would you give to someone considering this product?
If you are booking many flights a week with different airlines for business use and you DO NOT have to change the flights than Navan would probably be helpful. Otherwise steer clear and whatever you do, do not use it for personal use.
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Sylvia B.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Navan - Navigating Customer Journeys Like a Pro
Likeliness to Recommend
What differentiates Navan from other similar products?
Navan provides a visual and intuitive interface for mapping and analyzing customer interactions across various touchpoints.
What is your favorite aspect of this product?
The ability to synchronize customer journey data directly with our CRM enhances our ability to create unified customer profiles.
What do you dislike most about this product?
One drawback of Navan is its learning curve.
What recommendations would you give to someone considering this product?
To make the most of Navan, encourage collaboration among teams and invest time in mastering the platform's features.
Pros
- Continually Improving Product
- Performance Enhancing
- Altruistic
- Appreciates Incumbent Status
