This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Oracle

NetSuite PSA

Composite Score

7.6 /10

CX Score

7.9 /10

23 Reviews Write a Review

What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

4
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

3% Negative

3% Neutral

94% Positive

Pros

Fair
Generous Negotitation
Transparent
Friendly Negotiation

Feature Ratings

Average 82

Billing

Security

Time Management

Task Management and Workflow

Process Automation

Reporting

Mobile Access

Expense Detail Tracking

Knowledgebase

Auditability

Team Collaboration

Vendor Capability Ratings

Average 76

Quality of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Ease of Customization

NetSuite PSA Reviews

Alex B.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

"Powerful Integration!

Likeliness to Recommend

8 /10

What differentiates NetSuite PSA from other similar products?

NetSuite PSA is differentiated by its integration with NetSuite ERP, providing a unified platform for project management, financials, and CRM, which enhances visibility and streamlines operations across departments.

What is your favorite aspect of this product?

My favorite aspect of NetSuite PSA is its seamless integration with NetSuite ERP, which provides a unified view of projects, financials, and resources, improving efficiency and decision-making.

What do you dislike most about this product?

One downside of NetSuite PSA is its complexity, which can lead to a steep learning curve and may require significant customization and training to fully leverage its features.

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your organization's needs and considering the level of customization required. Additionally, ensure you have the resources for training and implementation to maximize the benefits of NetSuite PSA.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Caring

Waheed Z.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product, Best for handling the Accounts.

Likeliness to Recommend

9 /10

What differentiates NetSuite PSA from other similar products?

The ease of implementation and the end user interface customization and the quantum of training materials available plus the cloud operatability makes it better than the similar products.

What is your favorite aspect of this product?

It would provide numerous reports for reviewing the data from multiple aspects, making managment easier,

What do you dislike most about this product?

There are some minor improvements which can be made, e.g. costs maybe reduced a little, On site implementation team could be really helpful.

What recommendations would you give to someone considering this product?

Best Product, if accounts management is concerned and must go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alexandre J.

Role: Consultant
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Netsuite is a must for anyone who likes the future

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

The finest support available

What is your favorite aspect of this product?

Enablement

What do you dislike most about this product?

Nothing to point it out

What recommendations would you give to someone considering this product?

Totally go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

NetSuite PSA

What is NetSuite PSA?

Company Details

Need Assistance?

Awards & Recognition

NetSuite PSA Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

3 Since last award

79 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love NetSuite PSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Billing Includes invoice management, time capture, and expense tracking.

Security Permits customers to use their identity provider of choice to manage their sign on

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Task Management and Workflow Supports triggers and events for process automation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Reporting Straightforward data storage with ability to create any reports easily.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Auditability All changes to contracts are fully audit-trailed to improve controls

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NetSuite PSA Reviews

Alex B.

"Powerful Integration!

Likeliness to Recommend

Pros

Waheed Z.

Fantastic product, Best for handling the Accounts.

Likeliness to Recommend

Pros

Alexandre J.

Netsuite is a must for anyone who likes the future

Likeliness to Recommend

Pros

Title

1
Since last award

3
Since last award

4
Since last award

Feature Ratings

Billing

Security

Time Management

Task Management and Workflow

Process Automation

Reporting

Mobile Access

Expense Detail Tracking

Knowledgebase

Auditability

Team Collaboration

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Ease of Customization