What is NetSuite PSA?
Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
3
Since last award
79 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite PSA?
Pros
- Fair
- Generous Negotitation
- Transparent
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Billing
Security
Time Management
Task Management and Workflow
Process Automation
Reporting
Mobile Access
Expense Detail Tracking
Knowledgebase
Auditability
Team Collaboration
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Ease of Customization
NetSuite PSA Reviews
Hrushikesh D.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Feature loaded application
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
i did not used any other product
What is your favorite aspect of this product?
reporting and Project management
What do you dislike most about this product?
Less training materials
What recommendations would you give to someone considering this product?
go for it
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Bryan P.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2021
Not customizable, horribly rigid reporting
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
Not a differentiator, but it fulfills all of the basics functions fine. Very little to set them apart from competition except the inability of some competitors to do those basic functions
What is your favorite aspect of this product?
Ease of administration
What do you dislike most about this product?
Rigidity of reporting. Poor UI
What recommendations would you give to someone considering this product?
Look at other options, but make sure that those other options can fulfill your basic needs before buying
Pros
- Includes Product Enhancements
- Security Protects
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Leverages Incumbent Status
- Inhibits Innovation
Erik V.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2021
A straight forward project and resource mgmt tool
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
At my previous professional services company, we relied on OpenAir for Time Tracking, Expense Tracking, Project and Resource Management. OpenAir is is our go-to platform for time tracking and seeing which resources are available to help with new business pitches or client work. Open Air allows our project managers to quickly and easily create new projects, related tasks and assign resources to those projects based on their capacity.
What is your favorite aspect of this product?
OpenAir is a pretty straight forward project and resource management platform. OpenAir makes it easy to quickly create and manage projects, associated tasks and the resources assigned to them. As a project manager for new business pursuits, I appreciate how easy it is to quickly pull up multiple resources and assign them projected task hours for multiple projects. One of my favorite things is being able to save my resource filter settings when booking resources to a project. It saves me a lot of time! Speaking of time, time sheets and time tracking is pretty straight forward any easy to use.
What do you dislike most about this product?
The interface seems to be little bit outdated which made me take a while to understand the layout and functionality of the platform. This may have been updated since I last used the platform in 2019. The platform itself could use some usability best practices. Buttons and Tabs aren't necessarily intuitive. It takes time to book a resource and confirm that it has saved.
What recommendations would you give to someone considering this product?
Do your research to meet your unique business needs. I feel most resource and project management platforms are all very similar. Find the one that has use cases to meet your business objectives and has the highest customer satisfaction.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service