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Oracle

NetSuite PSA

Composite Score

7.6 /10

CX Score

7.9 /10

23 Reviews Write a Review

What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

Company Details

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NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

3% Negative

3% Neutral

94% Positive

Pros

Fair
Generous Negotitation
Transparent
Friendly Negotiation

Feature Ratings

Average 82

Billing

Security

Time Management

Task Management and Workflow

Process Automation

Reporting

Mobile Access

Expense Detail Tracking

Knowledgebase

Auditability

Team Collaboration

Vendor Capability Ratings

Average 76

Quality of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Ease of Customization

NetSuite PSA Reviews

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Highly effective but dated in places.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Enables Productivity
Efficient Service
Inspires Innovation

Kenny B.

Role: Operations
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Rich in features and the best PSA too there is

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

GUI - more friendly and the enormous number of features for professional services

What is your favorite aspect of this product?

ability to customize report, utilize the integration manager to make changes and connecting billing rules with milestones

What do you dislike most about this product?

No adequate back up system on production account to retrieve information when lost due to error

What recommendations would you give to someone considering this product?

Best PSA tool out here as of now!

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Steve V.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Great interface and powerful forecasting tools

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

The user interface is very friendly and clean. The forecasting and resource management makes it really easy to plan and set up new projects to current resources based on availability.

What is your favorite aspect of this product?

Submitting expenses is way easier than our last product. Pretty happy with the ability to submit expenses on a mobile app as well as just a website.

What do you dislike most about this product?

Not much. The navigation sometimes can be confusing to find the page I am looking for, but overall, the interface is great.

What recommendations would you give to someone considering this product?

Definitely go with it! A big time saver and gave our organization a dashboard and metrics into forecasting that we were blind without.

Pros

Saves Time
Acts with Integrity
Client's Interest First
Transparent

Latest Research

NetSuite PSA

What is NetSuite PSA?

Company Details

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Awards & Recognition

NetSuite PSA Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

3 Since last award

79 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love NetSuite PSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Billing Includes invoice management, time capture, and expense tracking.

Security Permits customers to use their identity provider of choice to manage their sign on

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Task Management and Workflow Supports triggers and events for process automation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Reporting Straightforward data storage with ability to create any reports easily.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Auditability All changes to contracts are fully audit-trailed to improve controls

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NetSuite PSA Reviews

Highly effective but dated in places.

Likeliness to Recommend

Pros

Kenny B.

Rich in features and the best PSA too there is

Likeliness to Recommend

Pros

Steve V.

Great interface and powerful forecasting tools

Likeliness to Recommend

Pros

Title

1
Since last award

3
Since last award

4
Since last award

Feature Ratings

Billing

Security

Time Management

Task Management and Workflow

Process Automation

Reporting

Mobile Access

Expense Detail Tracking

Knowledgebase

Auditability

Team Collaboration

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Ease of Customization