What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Efficient Service
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Transaction Request Performance
Application Request Tracing
Application Metric Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Error Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Server Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Theo G.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Examine and improve our software.
Likeliness to Recommend
What differentiates New Relic from other similar products?
It gives us accurate production extractions at a very high level. Reveal the bugs that truly affect our team, as well as boldly specify and troubleshoot. At the same time, we can say with certainty that it is an innovative system to specify the productivity of our company. Combining it with Slack gives us a great way to generate great performance across the entire structure within our system. Its processes are innovative and it helps us to work more intelligently.
What is your favorite aspect of this product?
Provides error localization automatically through artificial intelligence. Also with New Relic get us to combine with the Slack app. I dare to say that the best thing about this system is that it gives us improvement to work efficiently and acceptably. All in all, I think it's an excellent tracking and productivity system for applications.
What do you dislike most about this product?
This system is really good, but the beneficiary interface is not simple and accommodating. Therefore, the handling is not so comfortable for administrators and developers. In addition to containing a high training zigzag.
What recommendations would you give to someone considering this product?
New Relic is a great way to refine methods and run trace business activities in the cloud. Aside from helping us recognize service APIs that are having productivity issues or lapses, while also collecting and adding application logs on short notice and considering all of the usual logging history to track down requirement issues effectively. I recommend this system because it provides performance to our organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohammad K.
- Role: Information Technology
- Industry: Machinery
- Involvement: End User of Application
Submitted Dec 2022
Great insights into applications
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic allows us to monitor in a granular way all aspects of our infrastructure, customer side layer, and application layer by bringing all aspects of observability into a single place
What is your favorite aspect of this product?
We are able to configure alerts and ads visual elements to dashboards across every page of the platform making it easy to build advanced visualizations. I like representation of the information of the Application based on throughput, response time and error identification
What do you dislike most about this product?
The new UX was released quickly and it surprised my team with many features that are difficult to learn and keep up. The data is too congested at times and a better UI could improve this
What recommendations would you give to someone considering this product?
You can query any type of data and build visualizations very quickly. Also New Relic captures a tremendous amount of information without doing a lot of custom logging
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lee G.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
An extensive cloud-based platform
Likeliness to Recommend
What differentiates New Relic from other similar products?
I must obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. Additionally, it is helpful to export and share dashboards with others. This has allowed me to communicate with different stakeholders more quickly.
What is your favorite aspect of this product?
My team and I can get all the information we need in one place, thanks to New Relic, which is easy to set up. Ultimately, I have to obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. This tool aids in the investigation of errors, the tracking down of slow-loading web pages, and the verification and fixing of issues.
What do you dislike most about this product?
It would be excellent to know the new features before selecting the refresh option for new features on the main New Relic One website. Because there are so many customizing options, there is a little learning curve. Despite having a lot of knowledge, it still takes me some time to find out how to apply it more efficiently for better business results.
What recommendations would you give to someone considering this product?
All system monitoring, log intake, search, uptime alerts, and other services are available from New Relic in one place. It offers a variety of incredible capabilities for query language abilities that support the creation of unique charts in the query builder. A helpful dashboard allows users to personalize dashboards, enable alerts with real-time tracking, and keep track of all monitors, other activities, and application performance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity