What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Efficient Service
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Transaction Request Performance
Application Request Tracing
Application Metric Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Error Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Server Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Avleen K.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Oct 2023
Fantastic product with low cost
Likeliness to Recommend
What differentiates New Relic from other similar products?
incident management and tracking with AI , Correlating incidents and finding under the single pane Defining SRE principles - SLI/SLA/SLO Cool Synthetic monitoring along with network tracing Drop Filters with NRQl support to reduce the cost of unwanted logs
What is your favorite aspect of this product?
Incident Tracking (MTTA , MTTR ) SRE - SLO/SLA Dashboarding and APM
What do you dislike most about this product?
Not as such as this is a complete monitoring solution for even multi cloud clients
What recommendations would you give to someone considering this product?
There are lot of plugins which help sre to find the expired APM agents , apps with no DT , No infinite tracing start using those cool plugins
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mayank K.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2023
Fantastic Tool with best Dashboarding and APM
Likeliness to Recommend
What differentiates New Relic from other similar products?
APM - Includes Monitoring , live Java heap profiler , Live change tracking ( Deployments of apps and its dependent services under the hood ), After deployment changes happened in the system. Dashboarding - Really cool dashboards which can include user journey and System Health tracking Automated Alerts and self healing support
What is your favorite aspect of this product?
APM - Live Profiler , Deployments that happened in last time tracking Dashboarding - Can buid really cool dashboards Multi Cloud integration support AD integration with no hassle
What do you dislike most about this product?
Not as such
What recommendations would you give to someone considering this product?
Bit cheaper than other tools we have used and are there in Market Custom Metrics Integration to show the custom user journey and Build trend on top of that
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Patricia .
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
Amazing APM tool to monitor applications.
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic monitors the underlying infrastructure that supports my apps, including servers, containers, and cloud services. It enables proactive management and troubleshooting by providing real-time visibility into resource consumption, network performance, and capacity planning. New Relic interfaces with a diverse set of technologies and platforms, including a variety of programming languages, cloud services, databases, and others. This enables organizations to gain complete insights across their whole technological stack.
What is your favorite aspect of this product?
One of my favorite aspects of New Relic is its broad and user-friendly observability platform. Because of its scalability, New Relic is appropriate for both small businesses and large enterprises. The platform is user-friendly, with straightforward dashboards and visualizations that help teams evaluate and understand complicated performance data.
What do you dislike most about this product?
There’s nothing I don’t like about it at this point. It delivers too much_ information for what I require, and I wish I could customize the reports to be more brief.
What recommendations would you give to someone considering this product?
New Relic is a must-have infrastructure monitoring platform that provides enterprises with an unprecedented amount of insight. Users can dive deep into their infrastructure and apps using New Relic, obtaining useful insights and fine-grained management. The platform’s free tier is astonishingly generous, granting access to important features without sacrificing functionality. The graphical user interface (GUI) is clear and intuitive, yet the amount of information given can be overwhelming (it took me a while to grasp it). However, once users become acquainted with the interface, they may effectively use its potential to optimize performance.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First