Nextpoint Customer Reviews 2024

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Nextpoint

Composite Score

7.1 /10

CX Score

6.9 /10

18 Reviews Write a Review

What is Nextpoint?

Nextpoint patented, on-demand software built on cloud architecture automates the complex processes of ediscovery and case preparation, and simplifies the dynamics of data management for modern legal teams. Nextpoint’s core is a full-featured, easy-to-use document review workflow with unlimited data hosting. Designed to simplify and automate the entire process, you can customize almost everything in real-time (views, tags, coding, bulk actions, and more) for your particular team or project.

Company Details

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Awards & Recognition

Nextpoint won the following awards in the eDiscovery category

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4 Top Rated Capabilities

4 Top Rated Features

2023

6 Top Rated Capabilities

5 Top Rated Features

2022

Nextpoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextpoint.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

90 Plan to Renew

5
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextpoint?

5% Negative

19% Neutral

76% Positive

Pros

Performance Enhancing
Reliable
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 81

Optical Character Recognition

Tagging Metadata and Organization

Chain of Custody Preservation

Audio Transcription

Email Threading

Data Analysis and Visualization

Annotations

Review

Classification and Data Parsing

Native Format

Legal Hold

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Nextpoint Reviews

Christina C.

Role: Human Resources
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2020

User friendly, great client communications!

Likeliness to Recommend

10 /10

What differentiates Nextpoint from other similar products?

Nextpoint is a very organized product that makes document reviewing and management easier.

What is your favorite aspect of this product?

My favorite aspect of Nextpoint is how well it organizes documents that need reviewing. The file system is easy to navigate.

What do you dislike most about this product?

I haven't had any issues.

What recommendations would you give to someone considering this product?

Use it to its full potential. You will get your money's worth.

Pros

Reliable
Client Friendly Policies
Continually Improving Product
Unique Features

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2020

It's okay, but not great.

Likeliness to Recommend

5 /10

Pros

Enables Productivity
Reliable
Performance Enhancing
Client Friendly Policies

Cons

Vendor's Interest First

Gregory O.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Yes, product works well, like to update staff with

Likeliness to Recommend

10 /10

What differentiates Nextpoint from other similar products?

I think the easy way it works together with other systems and security measure in place are adequate.

What is your favorite aspect of this product?

The fact they have good customer support.

What do you dislike most about this product?

I think it may be outdated in a few years

What recommendations would you give to someone considering this product?

I would tell them the product is easy to implement and you have a lot of company support.

Pros

Caring
Reliable
Enables Productivity
Inspires Innovation

Latest Research

Nextpoint

What is Nextpoint?

Company Details

Need Assistance?

Awards & Recognition

Nextpoint Ratings

87 Likeliness to Recommend

3 Since last award

90 Plan to Renew

5 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Nextpoint?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Tagging Metadata and Organization Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Chain of Custody Preservation Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Email Threading n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.​

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Annotations The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.​

Review The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Classification and Data Parsing Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.​

Native Format Preservation of the native format of the documents in unaltered state

Legal Hold The ability to place a “legal hold” on systems in order to prevent modification of electronic data during the eDiscovery process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Nextpoint Reviews

Christina C.

User friendly, great client communications!

Likeliness to Recommend

Pros

It's okay, but not great.

Likeliness to Recommend

Pros

Cons

Gregory O.

Yes, product works well, like to update staff with

Likeliness to Recommend

Pros

Title

3
Since last award

5
Since last award

1
Since last award

Feature Ratings

Optical Character Recognition

Tagging Metadata and Organization

Chain of Custody Preservation

Audio Transcription

Email Threading

Data Analysis and Visualization

Annotations

Review

Classification and Data Parsing

Native Format

Legal Hold

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features