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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Nimble
8.5 /10

What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

Company Details


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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 1
Since last award

99 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Down 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
87%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
86%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

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0% Negative
16% Neutral
84% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 79

Account and Contact Management

85

Collaboration

84

Sales Management

82

Customer Service Management

81

Lead Management

80

Telephony and Call Center Management

80

Activity and Workflow Management

78

Marketing Management

77

Quote Contract and Proposal

77

Analytics and Reporting

74

Mobile

72

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

79

Usability and Intuitiveness

79

Availability and Quality of Training

79

Ease of Data Integration

78

Breadth of Features

78

Quality of Features

77

Vendor Support

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

76

Ease of Customization

75

Nimble Reviews

Grant H.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Adaptable CRM for most any context

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

User-friendly, customizable, cost friendly

What is your favorite aspect of this product?

The App is just what I need when traveling. I love the group messaging and integration with FaceBook/LinkedIn - and it looks good too!

What do you dislike most about this product?

Limited group messages, sometimes buggy interface with Nimble browser extension within FaceBook

What recommendations would you give to someone considering this product?

Try it for a couple weeks (for free) like I did

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aarti A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great software!

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble is a very efficient emailing software. The dashboards provided by Nimble are amongst the best in the market along with great communication templates.

What is your favorite aspect of this product?

The User Interface is easy to use and quite flexible. The learning curve with the UI is great, so it is easy for new users to get adapted to it.

What do you dislike most about this product?

There are not many major drawbacks of using Nimble other than its storage which might prove to be tricky at times when you try to store large amounts of data.

What recommendations would you give to someone considering this product?

Nimble definitely is great option for emailing services. The features provided by this software are great and amongst the best available in the industry.

Pros

  • Reliable
  • Enables Productivity
  • Includes Product Enhancements
  • Helps Innovate

Mike W.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The best tool for building real relationships

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Social approach to relationships building. Nimble isn't about crunching numbers by sending people unwanted campaigns. The product helps you nurture real relationships.

What is your favorite aspect of this product?

Prospector. It's a browser widget that automatically populates contact info for links about people you hover over.

What do you dislike most about this product?

Nothing about how it works now. Soon, I hope, Nimble will have be able to add functionality from other apps so that each user can personalize their favorite ways of working.

What recommendations would you give to someone considering this product?

Figure out how long it takes you to manually key in a complete record on your current system, then compare how long it takes on Nimble. You'll be pleasantly surprised ;-)

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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