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Aristocrat Technologies, Inc

OASIS 360™

Composite Score
6.0 /10
CX Score
6.0 /10
Category
OASIS 360™
6.0 /10

What is OASIS 360™?

Aristocrat’s casino management solutions maximize efficiencies, create enhanced player engagements, deliver a frictionless patron experience and connect casino operators with their patrons on and off property. These pillars align to the Oasis 360’s team mission of “designing solutions for our clients to enable enhanced entertainment customer experiences.”

Company Details


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OASIS 360™ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OASIS 360™.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

98 Plan to Renew

66 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OASIS 360™?

11% Negative
17% Neutral
72% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Cons

  • Under Delivered
  • Less Effective Service
  • Less Efficient Service

Feature Ratings

Average 69

Mobile Player Experience

78

Slot Management, Accounting & Reporting

74

Cage & Vault

73

Credit & Collections

72

Slot Floor Management

71

Marketing & Loyalty Management

71

Display Management

70

Cashless

69

Multi Site Support

69

Pit & Table Management

67

Bonusing & Promotions

67

Vendor Capability Ratings

Average 65

Business Value Created

71

Quality of Features

69

Usability and Intuitiveness

69

Ease of Implementation

68

Breadth of Features

68

Ease of IT Administration

67

Ease of Data Integration

66

Vendor Support

65

Availability and Quality of Training

62

Product Strategy and Rate of Improvement

61

Ease of Customization

55

OASIS 360™ Reviews

Lori B.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Getting familiar with the product and its function

Likeliness to Recommend

8 /10

What differentiates OASIS 360™ from other similar products?

Still learning its features

What is your favorite aspect of this product?

still learning its features

What do you dislike most about this product?

still learning its features

What recommendations would you give to someone considering this product?

still learning its features

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Acts with Integrity

Alex S.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

I enjoy using the Aristocrat product!

Likeliness to Recommend

8 /10

What differentiates OASIS 360™ from other similar products?

I believe the newer products can be very user friendly. Also they continue to listen to client issues and improvements.

What is your favorite aspect of this product?

Favorite aspect of Oasis is the continued growth various products have. They continue to become more valuable to the end user.

What do you dislike most about this product?

I believe there are opportunities to streamline certain processes located in certain products. Also, I think that some products could use more features that would make things a bit easier for end users.

What recommendations would you give to someone considering this product?

I definitely believe when considering this product, you must take into account what is truly important to your property. Weigh out the value of all the products Oasis provides and if it is a good fit for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Katy D.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use. Generally a good product.

Likeliness to Recommend

8 /10

What differentiates OASIS 360™ from other similar products?

More user friendly I would say. I don't have experience with many of the modules however, so I am mainly speaking on Super Play Mate. There are some features that could definitely be added however, like a tool to separate video reels/slot points from video poker points since the hold percentages very so greatly.

What is your favorite aspect of this product?

I've been using it for years so I am very familiar with it.

What do you dislike most about this product?

I constantly have issues updating my game content in Speed Media and no one can ever seem to fix it for me.

What recommendations would you give to someone considering this product?

To make a detailed list of the features they want/need based on their current business model and make sure that Aristocrat can (already) do these things because added features are slow and they certainly never come at an affordable cost.

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Efficient Service
  • Commodity Features
  • Charges for Enhancements
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