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Okta Identity Cloud Logo Award Winner Product Badge
Okta Identity Cloud Logo Award Winner Product Badge
Okta

Okta Identity Cloud

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Okta Identity Cloud
8.8 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Up 1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
98%
Strategy & Innovation:
93%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

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2% Negative
6% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 87

Multi-Factor Authentication (MFA)

93

Web Cloud Single Sign on (SSO)

91

Activity Monitoring Alerts

90

Identity Governance

88

Provisioning Deprovisioning

88

Privileged Access Management

87

Password Management

85

Access Request Management

85

Reporting

85

Mobility Support

84

Advanced Provisioning

83

Vendor Capability Ratings

Average 85

Business Value Created

88

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

85

Ease of Implementation

85

Usability and Intuitiveness

85

Ease of IT Administration

85

Availability and Quality of Training

85

Breadth of Features

84

Vendor Support

84

Product Strategy and Rate of Improvement

84

Okta Identity Cloud Reviews

Olabisi O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Okta makes app. login access a lot flexible.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Okta makes it easy for me to access all of my applications at once, without individually signing-in to each one . This is made possible as a result of Okta's ability to combine multi factor authentication with single sign-on protocols. In cases where I have accessed my Okta application from a new location or a new device, Okta simply sends me a one time otp ( one time passcode ) to my phone number via sms to verify that I am the one trying to access my applications.

What is your favorite aspect of this product?

I have always admired Okta's new employee onboarding and offboarding protocol. It automatically provides access to all necessary applications when a new employee joins my company and the day they leave the company, they are automatically logged-out of all previous applications they used to have access to, in a matter of minutes. This saves Hr and the technical department a whole of lot of hassle , that would usually involve individually changing the passwords to all applications used by a previous employee.

What do you dislike most about this product?

When we have tried using Okta for automated systems, we were made to pay extra because Okta viewed connected automated systems as individual users. Secondly, there have been situations where we have simply realized that Okta slowed down certain customer login to our products, simply because of their geographical location. In my opinion, I think this only became an issue after Okta acquired Auth0 and integrated their protocol into Okta's customer identity and access management (CIAM) workflow

What recommendations would you give to someone considering this product?

I only recommend Okta identity cloud to large sized companies and provided that they are able to manage the fluctuating billing options that come with Okta, I believe this is a reliable identity cloud management software product though.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Aarav-Guță B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Streamlining Identity and Access Management

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

The primary difference between Okta and other identity management solutions lies in its focus on being a comprehensive, cloud-based platform. Okta offers robust features like Single Sign-On (SSO), Multi-Factor Authentication (MFA), and lifecycle management, which are designed to be easy to implement and scale for enterprises. Unlike traditional on-premise solutions, Okta is entirely cloud-based, ensuring faster updates, flexibility, and lower infrastructure costs. In contrast, some competitors may offer on-premise options or less extensive integrations, which can limit scalability and automation.

What is your favorite aspect of this product?

The advantages of Okta include enhanced security through Multi-Factor Authentication (MFA) and Single Sign-On (SSO), which reduce the risk of unauthorized access. It simplifies user management by automating provisioning and deprovisioning, saving time for IT teams. Okta’s cloud-based architecture allows for scalability and easy integration with a wide range of third-party applications and services. Additionally, it improves compliance by offering robust audit and reporting features, while its user-friendly interface ensures a seamless experience for both administrators and end users. Overall, Okta streamlines identity management and boosts or

What do you dislike most about this product?

One disadvantage of Okta is its potential cost, especially for small businesses, as the platform’s pricing can become expensive depending on the number of users and features required. Additionally, while Okta integrates with many applications, there may be occasional limitations in compatibility with less common or custom systems. Lastly, some users may find the initial setup and configuration complex, requiring significant time and technical expertise.

What recommendations would you give to someone considering this product?

Overall, Okta is a powerful, cloud-based identity and access management platform that enhances security, streamlines user management, and simplifies integrations with third-party applications. It provides valuable features like Single Sign-On (SSO), Multi-Factor Authentication (MFA), and lifecycle management, making it an ideal choice for organizations of all sizes looking to improve security and operational efficiency. While its cost and complex setup may pose challenges for some businesses, its scalability, ease of use, and robust functionality make it a top choice for enterprises seeking a comprehensive identity management solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Fantastic product that just works

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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