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Okta Identity Cloud Logo Award Winner Product Badge
Okta Identity Cloud Logo Award Winner Product Badge
Okta

Okta Identity Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Okta Identity Cloud
8.8 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
88%
Conflict Resolution:
95%
Strategy & Innovation:
91%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

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2% Negative
5% Neutral
93% Positive

Pros

  • Acts with Integrity
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 87

Multi-Factor Authentication (MFA)

92

Activity Monitoring Alerts

90

Web Cloud Single Sign on (SSO)

89

Provisioning Deprovisioning

88

Privileged Access Management

88

Identity Governance

88

Password Management

85

Reporting

84

Access Request Management

84

Mobility Support

84

Advanced Provisioning

81

Vendor Capability Ratings

Average 84

Business Value Created

88

Ease of Data Integration

86

Ease of Implementation

85

Ease of IT Administration

84

Usability and Intuitiveness

84

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

83

Quality of Features

83

Vendor Support

83

Availability and Quality of Training

82

Okta Identity Cloud Reviews

John H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Robust Solution

Likeliness to Recommend

7 /10

What differentiates Okta Identity Cloud from other similar products?

Okta is fairly easy to adopt and use relative to other providers with which I've worked in the past.

What is your favorite aspect of this product?

The admin UI is pretty nice. Okta also works basically the way I expect it to without a ton of effort or knowledge (and I don't consider myself an expert in this space). It has a nice and decently documented SDK, too.

What do you dislike most about this product?

Okta feels slightly imperfect. I am not sure if it's buggy, per se, but something about it is not quite "done."

What recommendations would you give to someone considering this product?

I think Okta is a fine choice; just be sure there aren't better choices given your company's stack.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Cons

  • Less Performance Enhancing
  • Wastes Time
  • Leverages Incumbent Status

John R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Securing the job with OKTA

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

It is easy to use and you don't depend on a physical token, as before. Easy to implement and doesn't complicate the things.

What is your favorite aspect of this product?

Yu are getting a lot for its price. Big help on securing things.

What do you dislike most about this product?

Direct integrations with tools can be difficult.

What recommendations would you give to someone considering this product?

You can have a secure structure with OKTA, just take advantage of all of its features, and you will be safe.

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Helps Innovate

Rafi C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Overall a great product for IAM

Likeliness to Recommend

8 /10

What differentiates Okta Identity Cloud from other similar products?

It's very intuitive nature

What is your favorite aspect of this product?

Amazing GUI

What do you dislike most about this product?

Sometimes can lack flexibility for developers needing custom solutions

What recommendations would you give to someone considering this product?

Good for IAM for large orgs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Saves Time
  • Altruistic

Cons

  • Vendor Friendly Policies
  • Less Performance Enhancing
  • Less Productive

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