What is Okta Identity Cloud?
Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceOkta Identity Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Okta Identity Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 91%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Okta Identity Cloud?
Pros
- Acts with Integrity
- Altruistic
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Factor Authentication (MFA)
Activity Monitoring Alerts
Web Cloud Single Sign on (SSO)
Provisioning Deprovisioning
Privileged Access Management
Identity Governance
Password Management
Reporting
Access Request Management
Mobility Support
Advanced Provisioning
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Vendor Support
Availability and Quality of Training
Okta Identity Cloud Reviews
John H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Robust Solution
Likeliness to Recommend
What differentiates Okta Identity Cloud from other similar products?
Okta is fairly easy to adopt and use relative to other providers with which I've worked in the past.
What is your favorite aspect of this product?
The admin UI is pretty nice. Okta also works basically the way I expect it to without a ton of effort or knowledge (and I don't consider myself an expert in this space). It has a nice and decently documented SDK, too.
What do you dislike most about this product?
Okta feels slightly imperfect. I am not sure if it's buggy, per se, but something about it is not quite "done."
What recommendations would you give to someone considering this product?
I think Okta is a fine choice; just be sure there aren't better choices given your company's stack.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Less Performance Enhancing
- Wastes Time
- Leverages Incumbent Status
John R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Securing the job with OKTA
Likeliness to Recommend
What differentiates Okta Identity Cloud from other similar products?
It is easy to use and you don't depend on a physical token, as before. Easy to implement and doesn't complicate the things.
What is your favorite aspect of this product?
Yu are getting a lot for its price. Big help on securing things.
What do you dislike most about this product?
Direct integrations with tools can be difficult.
What recommendations would you give to someone considering this product?
You can have a secure structure with OKTA, just take advantage of all of its features, and you will be safe.
Pros
- Trustworthy
- Effective Service
- Saves Time
- Helps Innovate
Rafi C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Overall a great product for IAM
Likeliness to Recommend
What differentiates Okta Identity Cloud from other similar products?
It's very intuitive nature
What is your favorite aspect of this product?
Amazing GUI
What do you dislike most about this product?
Sometimes can lack flexibility for developers needing custom solutions
What recommendations would you give to someone considering this product?
Good for IAM for large orgs
Pros
- Helps Innovate
- Continually Improving Product
- Saves Time
- Altruistic
Cons
- Vendor Friendly Policies
- Less Performance Enhancing
- Less Productive
