What is OMNITRACKER?
Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
93 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love OMNITRACKER?
Pros
- Respectful
- Effective Service
- Fair
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Systems Management Integration
Business Application Integration
Service Catalog
Integration With IT Tools
End User Support Solutions
Multi-Site Functionality
Multi Device Capability
End User Self Serve
Integrated Knowledge Management
Reporting
Vendor Capability Ratings
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
OMNITRACKER Reviews
VEDURUPARTHI S.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Awesome product
Likeliness to Recommend
What differentiates OMNITRACKER from other similar products?
It makes much difference in interface . It is awesome and easy
What is your favorite aspect of this product?
Ui and ux of this site
What do you dislike most about this product?
Nothing
What recommendations would you give to someone considering this product?
I think it may increase the productivity and publicity
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shubham J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Fantastic product
Likeliness to Recommend
What differentiates OMNITRACKER from other similar products?
Good for Company service oriented
What is your favorite aspect of this product?
Easy to administartor
What do you dislike most about this product?
Little coplex for not it user
What recommendations would you give to someone considering this product?
Should make easy for Non IT user also
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Ashlyn .
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Omnitracker is an amazing IT management tool.
Likeliness to Recommend
What differentiates OMNITRACKER from other similar products?
It’s extremely complicated and it doesn’t come with out-of-box customization. For each single feature implementation, u can need a. Consultant. It’s solely appropriate for large call centers provided they maintain a Salesforce engineering team to form and implement all the options as per the Support department’s requirements.
What is your favorite aspect of this product?
Useful gizmo for helpdesk and different IT support staff. Extensive follow-up possibilities and communication support. We previously used this technique for managing our support price tag queues, in addition to other organization-wide processes. There are some very neat ways to customize this software, and a few nice little things like SMS integration, views that you just can create, and a solid calendar.
What do you dislike most about this product?
I favor omnitracker because it is a consumer management administration platform wherever I can have much more personalized attention according to the needs of clients. It helps me with the direct reference to my customers, and manage business opportunities since I can automatize to establish and negotiate selling campaigns so they’re more practical with Pardot, this helps me with the unification of the sales department with the selling department permitting me to attract, select candidates and minimize the sales cycle.
What recommendations would you give to someone considering this product?
The software system is sending automatically the notifications for the responsible in case new actions are created; it additionally gives the possibility of fast reportage for open actions / overdue actions/actions per responsible, etcetera they have really smart Reports which might be used to build a Dashboard that is very simply customized.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
