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Omninet

OMNITRACKER

7.3 /10
Category
OMNITRACKER
7.3 /10

What is OMNITRACKER?

Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.

Company Details


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Awards & Recognition

OMNITRACKER won the following awards in the IT Service Management - Enterprise category

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OMNITRACKER Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OMNITRACKER.

86 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OMNITRACKER?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 73

Technician Administration

79

Systems Management Integration

79

Business Application Integration

77

Service Catalog

75

Integration With IT Tools

75

End User Support Solutions

75

Multi-Site Functionality

74

Multi Device Capability

73

End User Self Serve

71

Integrated Knowledge Management

71

Reporting

64

Vendor Capability Ratings

Average 78

Ease of Customization

85

Vendor Support

83

Availability and Quality of Training

81

Breadth of Features

79

Ease of Data Integration

79

Ease of Implementation

79

Quality of Features

77

Business Value Created

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

73

Usability and Intuitiveness

70

OMNITRACKER Reviews

Gustavo M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates OMNITRACKER from other similar products?

Offer help desk software with contractually guaranteed version compatibility

What is your favorite aspect of this product?

It is an individually adaptable ITSM software

What do you dislike most about this product?

nothing to complain

What recommendations would you give to someone considering this product?

A great product that will add a lot to your business

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Fair

Hailie L.

  • Role: Public Sector
  • Industry: Telecommunications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2021

This product is amazing to use!

Likeliness to Recommend

10 /10

What differentiates OMNITRACKER from other similar products?

Kindness and hospitality.

What is your favorite aspect of this product?

Is exactly what is described.

What do you dislike most about this product?

Nothing, it's a great product.

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Public Sector
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Solid software

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Fair
  • Transparent
  • Friendly Negotiation

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