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ON24, Inc.

ON24

Composite Score
7.8 /10
CX Score
7.9 /10
Category
ON24
7.8 /10

What is ON24?

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.

Company Details


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Awards & Recognition

ON24 won the following awards in the Virtual Event Management category

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ON24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ON24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ON24?

3% Negative
15% Neutral
82% Positive

Pros

  • Client Friendly Policies
  • Efficient Service
  • Respectful
  • Fair

Feature Ratings

Average 83

Presentation/ Webinar Capabilities

87

Metric and Reporting

86

Whitelabeling

83

Attendee Engagement

83

Vendor e-Commerce

83

Registration Process/Integration

83

Customer Support

81

Branding and Visual Customization

81

Exhibitor or Vendor Environment

81

Social Media Channel Integration Outbound

79

Gamification

78

Vendor Capability Ratings

Average 81

Ease of IT Administration

84

Ease of Implementation

84

Availability and Quality of Training

83

Ease of Customization

83

Breadth of Features

82

Business Value Created

82

Quality of Features

81

Vendor Support

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

79

ON24 Reviews

Jo W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Critical to our marketing efforts

Likeliness to Recommend

8 /10

What differentiates ON24 from other similar products?

Unsure - haven't used other products

What is your favorite aspect of this product?

Ease of creating a webinar and seeing analytics after it airs

What do you dislike most about this product?

I run into a lot of issues trying to build the console - pages won't load, time out, etc.

What recommendations would you give to someone considering this product?

If you rely heavily on webinars and product demos, ON24 is a great option

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Hazel L.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2021

Offers great customizations!

Likeliness to Recommend

10 /10

What differentiates ON24 from other similar products?

ON24 offers great customizations of features ranging from registration, emails, webinar consoles, reporting, and many more.

What is your favorite aspect of this product?

Customizing my own design for email and webinar console.

What do you dislike most about this product?

Icons or tools can still be improved or the interface.

What recommendations would you give to someone considering this product?

If your organization is also hosting events or webinars, this is a great tool where you can customize your preferred design. It also have engagement tools such as Q&A and polls you can use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Quality platform with great technical support

Likeliness to Recommend

9 /10

Pros

  • Trustworthy
  • Saves Time
  • Respectful
  • Fair

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