What is ON24?
The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ON24?
Pros
- Client Friendly Policies
- Efficient Service
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Presentation/ Webinar Capabilities
Metric and Reporting
Whitelabeling
Attendee Engagement
Vendor e-Commerce
Registration Process/Integration
Customer Support
Branding and Visual Customization
Exhibitor or Vendor Environment
Social Media Channel Integration Outbound
Gamification
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Breadth of Features
Business Value Created
Quality of Features
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
ON24 Reviews
Mechelle T.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2021
Mixed feelings about ON24
Likeliness to Recommend
What differentiates ON24 from other similar products?
The user interface is definitely the difference, some of our clients loves it and others thinks there is too much going on.
What is your favorite aspect of this product?
I don't have any favorite part.
What do you dislike most about this product?
I dislike that it does not allow you to change the start time of a webinar within a 2 hour span, i dislike that there is a glitch that sometimes duplicates the slides when uploading them, it does not integrate well with 3rd party apps.
What recommendations would you give to someone considering this product?
Shop around before getting this, it is a very temperamental platform with all the glitches.
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Caring
Cons
- Wastes Time
- Charges for Enhancements
Sanne v.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
Great tool to produce engaging webinars
Likeliness to Recommend
What differentiates ON24 from other similar products?
All the different engagement options, not only polling and Q&A. But all different widgets like resources (for content download), break out rooms, captioning, CTAs and many more. I also love all the indepth reporting options.
What is your favorite aspect of this product?
Engagement options, reporting and branding of the console
What do you dislike most about this product?
Slight delay between presenters and audience, some features are not 'standard' and you need to pay for them. For instance break out rooms and captioning. But I do understand their reasons. Still I would have loved it if they are part of the tool standard.
What recommendations would you give to someone considering this product?
Think big but start small! There are so many options to try out and experiment with. Experiment and see what resonates with your audience.
Pros
- Continually Improving Product
- Unique Features
- Inspires Innovation
- Includes Product Enhancements
Karen D.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2021
Great product does not disappoint
Likeliness to Recommend
What differentiates ON24 from other similar products?
Always upgrading and super customer support
What is your favorite aspect of this product?
features that support our needs and set us apart from the competition and meet requirements for regulatory bodies
What do you dislike most about this product?
could offer more gamification or drag and drop
What recommendations would you give to someone considering this product?
definitely worth exploring
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
