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ON24, Inc.

ON24

Composite Score
7.8 /10
CX Score
7.9 /10
Category
ON24
7.8 /10

What is ON24?

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.

Company Details


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Awards & Recognition

ON24 won the following awards in the Virtual Event Management category

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ON24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ON24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ON24?

3% Negative
15% Neutral
82% Positive

Pros

  • Client Friendly Policies
  • Efficient Service
  • Respectful
  • Fair

Feature Ratings

Average 83

Presentation/ Webinar Capabilities

87

Metric and Reporting

86

Whitelabeling

83

Attendee Engagement

83

Vendor e-Commerce

83

Registration Process/Integration

83

Customer Support

81

Branding and Visual Customization

81

Exhibitor or Vendor Environment

81

Social Media Channel Integration Outbound

79

Gamification

78

Vendor Capability Ratings

Average 81

Ease of IT Administration

84

Ease of Implementation

84

Availability and Quality of Training

83

Ease of Customization

83

Breadth of Features

82

Business Value Created

82

Quality of Features

81

Vendor Support

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

79

ON24 Reviews

Andy E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Very sophisticated and full featured product.

Likeliness to Recommend

9 /10

What differentiates ON24 from other similar products?

Turning live webinars automatically into fully interactive on demand webinars. The ability to have CTAs in the webinar The ability to have downloadable content inside the webinar Simu-live and simu-2-live allowing live questions with pre recorded webinars Target pages Breakout rooms

What is your favorite aspect of this product?

Interactivity and integration with marketo and salesforce so we can directly generate differentiated MQLs based on specific user action and buying signals

What do you dislike most about this product?

Can't screen share in directly pre-recorded webinars.

What recommendations would you give to someone considering this product?

Spend time designing the interface design. Spend time on integration to maximize lead tracking possibilities. Spend time getting familiar with all the features

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Rodrigo S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Really easy to use, very practical

Likeliness to Recommend

9 /10

What differentiates ON24 from other similar products?

It is really easy to use, so does not require too much effort to create a run a webinar. The analytical report is also a good feature to collect insights about your audience.

What is your favorite aspect of this product?

Simple to use and helpful reports

What do you dislike most about this product?

The registration pages could be a little be more attractive. They are simple, however, sometimes you might need a more "beautiful" form to present to your customers

What recommendations would you give to someone considering this product?

If you are looking for an easy tool to operate to run a lot of webinars frequently e with good quality, this could be a good choice.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Halle K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Great webinar software, would recommend!

Likeliness to Recommend

9 /10

What differentiates ON24 from other similar products?

I'm not familiar with every product out there, but I've gotten lots of feedback over the years that it is very easy to use and the reporting is extremely thorough. For myself, it's become easy to use and I like to see the updates they make.

What is your favorite aspect of this product?

I like that it is easy to use and there are so many features that they are always updating to the newest technology.

What do you dislike most about this product?

There's just a small couple of features here and there that are not as user friendly as they could be.

What recommendations would you give to someone considering this product?

Go for it! There may be a learning curve at first but I really do like the product and am not looking to change it anytime soon.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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