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Hyland Software

OnBase

Composite Score

7.4 /10

CX Score

7.4 /10

38 Reviews Write a Review

What is OnBase?

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions.

Company Details

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Awards & Recognition

OnBase won the following awards in the Enterprise Content Management - Enterprise category

Filter By

2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

5 Top Rated Capabilities

2 Top Rated Features

2022

OnBase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OnBase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 73%
Conflict Resolution:: 76%
Strategy & Innovation:: 90%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OnBase?

0% Negative

11% Neutral

89% Positive

Pros

Performance Enhancing
Security Protects
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

Capture Channels

Metadata Management

ECM Document Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Approvals Esignatures

File Conversion

Search

Access Permissions Management

Mobile

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

OnBase Screenshots

OnBase Videos

OnBase Reviews

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2022

I recommend this product. It’s got good features.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Inspires Innovation
Client Friendly Policies

Joe T.

Role: Information Technology
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Product is very scalable!

Likeliness to Recommend

10 /10

What differentiates OnBase from other similar products?

The ability to integrate with any other software.

What is your favorite aspect of this product?

The ease of working with the configuration tools.

What do you dislike most about this product?

The vendor does not support customers directly. You have to go through a 3rd party integrator.

What recommendations would you give to someone considering this product?

Do you research and ask a lot of questions regarding the installation.

Pros

Unique Features
Saves Time
Continually Improving Product
Reliable

Cons

Vendor's Interest First
Under Delivered

Kenneth H.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

Great Enterprise Information Platform

Likeliness to Recommend

8 /10

What differentiates OnBase from other similar products?

The learning curve is much shorter.

What is your favorite aspect of this product?

The simplicity to learn.

What do you dislike most about this product?

It's dependence on Microsoft Office

What recommendations would you give to someone considering this product?

It's a good single place repository. If that's what you're looking for, give it a try.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

OnBase

What is OnBase?

Company Details

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Awards & Recognition

OnBase Ratings

88 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love OnBase?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capture Channels Variety of ways a file can be ingested into the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Search The system can search an entire body of a document for a keyword or phrase.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OnBase Screenshots

Approval for Ad-hoc Task

Document Viewer

OnBase Dark Mode

OnBase Videos

OnBase Reviews

I recommend this product. It’s got good features.

Likeliness to Recommend

Pros

Joe T.

Product is very scalable!

Likeliness to Recommend

Pros

Cons

Kenneth H.

Great Enterprise Information Platform

Likeliness to Recommend

Pros

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Title

Up 1
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Feature Ratings

Capture Channels

Metadata Management

ECM Document Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Approvals Esignatures

File Conversion

Search

Access Permissions Management

Mobile

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support