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OpenText Corporation

OpenText AppWorks

Composite Score

8.3 /10

CX Score

8.4 /10

13 Reviews Write a Review

What is OpenText AppWorks?

OpenText™ AppWorks™ is a low-code development platform for building smart, engaging and easy-to-deploy process automation and dynamic case management applications. AppWorks helps re-engineer business processes around customer, employee and partner needs to deliver seamless digital experiences, adapt to changing market expectations, improve efficiency and manage risk.

Company Details

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OpenText AppWorks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText AppWorks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 85%
Conflict Resolution:: 93%
Strategy & Innovation:: 82%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText AppWorks?

0% Negative

11% Neutral

89% Positive

Pros

Trustworthy
Acts with Integrity
Reliable
Unique Features

Feature Ratings

Average 83

Deployment

Process Management

Business Rules Management

Process Simulation and Execution

Analytics and Reporting

Collaboration

Process Modelling and Design

Process Monitoring and Optimization

Form and Report Building

Knowledge and Document Management

BPM Workflow and Approvals

Vendor Capability Ratings

Average 77

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

OpenText AppWorks Reviews

Ashok S.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good product

Likeliness to Recommend

10 /10

What differentiates OpenText AppWorks from other similar products?

Yes maybe

What is your favorite aspect of this product?

Design and tools

What do you dislike most about this product?

Some items.

What recommendations would you give to someone considering this product?

Go for it

Pros

Helps Innovate
Reliable
Efficient Service
Respectful

Jeffrey B.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use and works well for our small business

Likeliness to Recommend

5 /10

What differentiates OpenText AppWorks from other similar products?

It works really well for us

What is your favorite aspect of this product?

It helps us with decision making and monitoring

What do you dislike most about this product?

It's a little more money than I think we should need to spend

What recommendations would you give to someone considering this product?

Do your research and find the best option for your unique business model

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Generous
Under Delivered

Latest Research

OpenText AppWorks

What is OpenText AppWorks?

Company Details

Need Assistance?

Awards & Recognition

2020 Data Quadrant Champion

OpenText AppWorks Ratings

83 Likeliness to Recommend

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love OpenText AppWorks?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OpenText AppWorks Reviews

Ashok S.

Good product

Likeliness to Recommend

Pros

Jeffrey B.

Easy to use and works well for our small business

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Deployment

Process Management

Business Rules Management

Process Simulation and Execution

Analytics and Reporting

Collaboration

Process Modelling and Design

Process Monitoring and Optimization

Form and Report Building

Knowledge and Document Management

BPM Workflow and Approvals

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization