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What is OpenText GroupWise?
OpenText™ GroupWise gives you modern email, messaging, calendaring, contact management and scheduling for today’s mobile world. With a dynamic, flexible interface, you can easily meet your organization’s requirements.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
100 Plan to Renew
95 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love OpenText GroupWise?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Task Management
Search
Granular Access Management
Notifications
Integration With Productivity Tools
Screen Sharing
File Sharing Collaboration
Cross Platform Support
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
OpenText GroupWise Reviews
![](https://cdn.softwarereviews.com/production/profile_image/1898208/original/1898208.jpg?1708693877)
Tora M.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
To optimize service delivery with OpenText
Likeliness to Recommend
What differentiates OpenText GroupWise from other similar products?
GroupWise is an enterprise-class solution that helps IT service desks manage requests with advanced tools not typically found in basic ticketing systems. Its key differentiators include: These features allow requests to be uniformly logged with critical data attached, enable stage-gated assignment, review and resolution, provide insight into technician workloads, common issues, SLA performance and trend analysis, and ensure technicians only see appropriate requests.
What is your favorite aspect of this product?
GroupWise has transformed request management for our IT support teams with features such as Custom Ticket Templates, Automated Workflow, Robust Reporting, and Granular Access Controls. The workflow engine provides a structured process for handling tickets that was not possible with spreadsheet trackers. We now have visibility and control over request resolution, thanks to automated notifications and escalation rules. Reporting provides the metrics needed to accurately balance workloads, identify recurring issues, and demonstrate the value IT provides to the business.
What do you dislike most about this product?
However, GroupWise can feel overly complex for some use cases. The administrative settings allow for extensive customization, but this generally requires specialist resources. Additionally, the tool lacks native mobile functionality, which can limit technicians from managing tickets on-the-go. However, these limitations stem from the platform's enterprise-grade capabilities that enable it to handle large, complex support organizations.
What recommendations would you give to someone considering this product?
For large internal IT teams servicing global employees, GroupWise offers an invaluable system to streamline service operations. Its extensive toolset can provide structure, accountability, and metrics to critical support processes that can easily unravel at scale. Most IT service desks can find immediate efficiency gains from using GroupWise, although it may be overbuilt for simpler environments. It excels in managing enterprise support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2025327/original/2025327.jpg?1704786082)
Gazal P.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Unique features with little fair to work
Likeliness to Recommend
What differentiates OpenText GroupWise from other similar products?
Group discussion feature Security end to end encryption
What is your favorite aspect of this product?
Excellent unique Features
What do you dislike most about this product?
Reliability is an issue
What recommendations would you give to someone considering this product?
Data encryption is good, superb managment of work can do, security options are good
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2023
For Administration not for Frontend
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Effective Service