This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

OpenText Corporation

OpenText Operations Bridge

Composite Score

7.7 /10

CX Score

8.2 /10

33 Reviews Write a Review

What is OpenText Operations Bridge?

OpenText AI Operations Management (Operations Bridge) is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on-premises environments.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

OpenText Operations Bridge Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Operations Bridge.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

Up 3
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 7
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 93%
Conflict Resolution:: 93%
Strategy & Innovation:: 92%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Operations Bridge?

8% Negative

1% Neutral

91% Positive

Pros

Unique Features
Inspires Innovation
Caring
Over Delivered

Feature Ratings

Average 79

Capacity Management

Automated Remediation

Centralized Dashboard

Applications Monitoring

Cloud Monitoring

Storage Monitoring

Multi-Site Functionality

Server Performance Monitoring

Patching Automation

Network Mapping

Network Performance Management

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of Customization

OpenText Operations Bridge Reviews

Shahryar F.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to Use and offers quick Data Centralization.

Likeliness to Recommend

8 /10

What differentiates OpenText Operations Bridge from other similar products?

It is quick and very user friendly

What is your favorite aspect of this product?

All data can easily be centralized. Event Management is very easy through this tool Saves a lot of time

What do you dislike most about this product?

Integration is difficult with some SAAS

What recommendations would you give to someone considering this product?

Predictive Analytics should be integrated with multiple Analytic tools to give a better output

Pros

Continually Improving Product
Saves Time
Security Protects
Helps Innovate

Safiya r.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Easy to Manage for IT Admins

Likeliness to Recommend

10 /10

What differentiates OpenText Operations Bridge from other similar products?

It makes our operations easier, it integrates well.

What is your favorite aspect of this product?

Great tool for Monitoring and has multiple monitoring systems, provides centralized console for all incidents.

What do you dislike most about this product?

Not very user friendly.

What recommendations would you give to someone considering this product?

Allows new technologies to be implemented efficiently.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Gurpreet S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Reliable and Feature-Rich Monitoring Platform

Likeliness to Recommend

7 /10

What differentiates OpenText Operations Bridge from other similar products?

A centralized dashboard that unifies complex IT operations, reducing noise and accelerating issue resolution.

What is your favorite aspect of this product?

My favorite aspect of OpenText Operations Bridge is its automated discovery and streamlined monitoring.

What do you dislike most about this product?

No dislike yet.

What recommendations would you give to someone considering this product?

I recommend OpenText Operations Bridge to those seeking a comprehensive monitoring solution with robust automation capabilities.

Pros

Helps Innovate
Reliable
Saves Time
Transparent

Latest Research

OpenText Operations Bridge

What is OpenText Operations Bridge?

Company Details

Need Assistance?

OpenText Operations Bridge Ratings

79 Likeliness to Recommend

Up 3 Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

Up 7 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love OpenText Operations Bridge?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Storage Monitoring Monitor storage performance and capacity.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Patching Automation The automated deployment and installation of server patches

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OpenText Operations Bridge Reviews

Shahryar F.

Easy to Use and offers quick Data Centralization.

Likeliness to Recommend

Pros

Safiya r.

Easy to Manage for IT Admins

Likeliness to Recommend

Pros

Gurpreet S.

Reliable and Feature-Rich Monitoring Platform

Likeliness to Recommend

Pros

Most Popular OpenText Operations Bridge Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

ServiceNow IT Operations Management

IBM Power Systems

Title

Up 3
Since last award

Up 7
Since last award

Feature Ratings

Capacity Management

Automated Remediation

Centralized Dashboard

Applications Monitoring

Cloud Monitoring

Storage Monitoring

Multi-Site Functionality

Server Performance Monitoring

Patching Automation

Network Mapping

Network Performance Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of Customization