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Oracle

Oracle Field Service

Composite Score

6.9 /10

CX Score

7.2 /10

10 Reviews Write a Review

What is Oracle Field Service?

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

Company Details

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Oracle Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Field Service?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Inspires Innovation
Client's Interest First
Generous Negotitation

Feature Ratings

Average 79

Application Integration

Field Service Knowledge Management

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

Dispatch Management

Field Sales Enablement

Mobile App

Quotes and Estimates

Online Booking

GPS Tracking

Vendor Capability Ratings

Average 77

Ease of Data Integration

Ease of Customization

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Oracle Field Service Reviews

Garrett D.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great features, makes project coordination easier

Likeliness to Recommend

7 /10

What differentiates Oracle Field Service from other similar products?

Unique features such as the active punch list tasks

What is your favorite aspect of this product?

Features are detailed and well thought out

What do you dislike most about this product?

Can be tedious at times

What recommendations would you give to someone considering this product?

It's a thorough product, with great features

Pros

Reliable
Unique Features
Performance Enhancing
Efficient Service

Cons

Wastes Time

Stephen C.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Great visibility across a global manufacturing org

Likeliness to Recommend

8 /10

What differentiates Oracle Field Service from other similar products?

The Oracle Field services is a global system - it can be used in China, Europe, Australia, LATAM and USA and end users can equally work out how to use it. In that Oracle FS is excellent. If you want one unified product that you can save costs on with standard ways of working, processes, procedures and reporting then go for this.

What is your favorite aspect of this product?

The business results - we have great data on what our global operations work on and are scheduled to do. We also have saved by having one tool, one set of processes and training program. Oracle also has great training, much of it free, that supports smaller businesses and users, which is great. Field Services also supports most languages.

What do you dislike most about this product?

It is not the most robust product at times as users complained of laggy interfaces where they would type and nothing shows for some time. We tried upgrading the WAN but found it was the ERP system and Field Service itself that has global issues. Not great but does not happen that often.

What recommendations would you give to someone considering this product?

It is intuitive over time, there are a lot of support tools out there, so implementing it is very easy. You want end users to adopt Field Service so make sure that any tool that you look for is intuitive and easy to support, adopt and implement.

Pros

Efficient Service
Effective Service
Caring
Respectful

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Great product. Can get expensive.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Oracle Field Service

What is Oracle Field Service?

Company Details

Need Assistance?

Oracle Field Service Ratings

82 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Oracle Field Service?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Oracle Field Service Reviews

Garrett D.

Great features, makes project coordination easier

Likeliness to Recommend

Pros

Cons

Stephen C.

Great visibility across a global manufacturing org

Likeliness to Recommend

Pros

Great product. Can get expensive.

Likeliness to Recommend

Pros

Title

Feature Ratings

Application Integration

Field Service Knowledge Management

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

Dispatch Management

Field Sales Enablement

Mobile App

Quotes and Estimates

Online Booking

GPS Tracking

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Business Value Created

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness