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Oracle

Oracle JD Edwards EnterpriseOne Customer Relationship Management

Composite Score

6.6 /10

CX Score

6.9 /10

19 Reviews Write a Review

What is Oracle JD Edwards EnterpriseOne Customer Relationship Management?

Oracle's JD Edwards EnterpriseOne CRM is a feature-rich solution that is embedded with other mission-critical processes, such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

Company Details

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Oracle JD Edwards EnterpriseOne Customer Relationship Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle JD Edwards EnterpriseOne Customer Relationship Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

100 Plan to Renew

68 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 72%
Conflict Resolution:: 77%
Strategy & Innovation:: 78%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle JD Edwards EnterpriseOne Customer Relationship Management?

5% Negative

8% Neutral

87% Positive

Pros

Respectful
Fair
Continually Improving Product
Reliable

Cons

Under Delivered

Feature Ratings

Average 73

Quote Contract and Proposal

Marketing Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Lead Management

Analytics and Reporting

Collaboration

Mobile

Vendor Capability Ratings

Average 75

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Oracle JD Edwards EnterpriseOne Customer Relationship Management Reviews

Reema G.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use

Likeliness to Recommend

9 /10

What differentiates Oracle JD Edwards EnterpriseOne Customer Relationship Management from other similar products?

Cost effective

What is your favorite aspect of this product?

Financial module

What do you dislike most about this product?

HRM modules

What recommendations would you give to someone considering this product?

One product for all of your entprise need

Pros

Enables Productivity
Effective Service
Continually Improving Product
Performance Enhancing

Cons

Vendor Friendly Policies
Vendor's Interest First
Leverages Incumbent Status

Ash S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

It is highly configurable.

Likeliness to Recommend

8 /10

What differentiates Oracle JD Edwards EnterpriseOne Customer Relationship Management from other similar products?

You have a choice in terms of how you want to run it.

What is your favorite aspect of this product?

The solution is very customizable according to business needs.

What do you dislike most about this product?

The system was unable to address many of our concerns,

What recommendations would you give to someone considering this product?

The interface is very user-friendly.They have been improving it every day.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Franklin L.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Essential Software for Customer Management

Likeliness to Recommend

10 /10

What differentiates Oracle JD Edwards EnterpriseOne Customer Relationship Management from other similar products?

Oracle JD offers outstanding services for customers management and support. Also, Oracle JD helps in intelligence development and business planning. Lastly, Oracle JD solves disputes with clients.

What is your favorite aspect of this product?

Oracle JD is extremely popular in terms of customer support. Also, Oracle JD solves the company's challenges which disturbed customers. Lastly, Oracle JD is a fruitful software.

What do you dislike most about this product?

Oracle JD is a program that makes sure that challenges faced by customers are heard and fully addressed. Also, Oracle JD is extremely vital in the process of communication with.

What recommendations would you give to someone considering this product?

Oracle JD is a fully functional application that manages all discussions in a company. Also, it makes customers interests the most important thing to do.

Pros

Helps Innovate
Enables Productivity
Inspires Innovation
Caring

Latest Research

Oracle JD Edwards EnterpriseOne Customer Relationship Management

What is Oracle JD Edwards EnterpriseOne Customer Relationship Management?

Company Details

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Oracle JD Edwards EnterpriseOne Customer Relationship Management Ratings

79 Likeliness to Recommend

100 Plan to Renew

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Oracle JD Edwards EnterpriseOne Customer Relationship Management?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Oracle JD Edwards EnterpriseOne Customer Relationship Management Reviews

Reema G.

Easy to use

Likeliness to Recommend

Pros

Cons

Ash S.

It is highly configurable.

Likeliness to Recommend

Pros

Franklin L.

Essential Software for Customer Management

Likeliness to Recommend

Pros

Title

Feature Ratings

Quote Contract and Proposal

Marketing Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Lead Management

Analytics and Reporting

Collaboration

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness