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Oracle

Oracle MICROS Simphony POS

Composite Score

5.8 /10

CX Score

5.7 /10

52 Reviews Write a Review

What is Oracle MICROS Simphony POS?

Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.

Company Details

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Oracle MICROS Simphony POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle MICROS Simphony POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

69 Likeliness to Recommend

80 Plan to Renew

61 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+56 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle MICROS Simphony POS?

15% Negative

15% Neutral

70% Positive

Pros

Enables Productivity
Respectful
Reliable
Efficient Service

Cons

Under Delivered
Vendor's Interest First
Less Inspiring

Feature Ratings

Average 68

Payment Processing

Check Settlement Types

Advanced Compliance & Statutory

Multiple Venue Property Concept Support

PCI Compliance

Integrations

Inventory Recipe Management

Off Line Operations

Advanced Reporting Analytics

Kitchen Course Management

Loyalty Promotions Management

Vendor Capability Ratings

Average 68

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Oracle MICROS Simphony POS Reviews

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2020

Oracle ruined Micros

Likeliness to Recommend

1 /10

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Angel C.

Role: Consultant
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use for less money easy to learn

Likeliness to Recommend

8 /10

What differentiates Oracle MICROS Simphony POS from other similar products?

The offline futures abd updates

What is your favorite aspect of this product?

The quick payment process

What do you dislike most about this product?

The costs

What recommendations would you give to someone considering this product?

Definitely do the training with all employees

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

John K.

Role: Operations
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

Good product. Easy to use and setup.

Likeliness to Recommend

8 /10

What differentiates Oracle MICROS Simphony POS from other similar products?

Ease of use and intuitive programming

What is your favorite aspect of this product?

Setup and ease of training

What do you dislike most about this product?

Can be cumbersome at times

What recommendations would you give to someone considering this product?

Good product as long as you don’t try to over complicate things

Pros

Unique Features
Effective Service
Continually Improving Product
Reliable

Latest Research

Oracle MICROS Simphony POS

What is Oracle MICROS Simphony POS?

Company Details

Need Assistance?

Oracle MICROS Simphony POS Ratings

69 Likeliness to Recommend

80 Plan to Renew

61 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+56 Net Emotional Footprint

How much do users love Oracle MICROS Simphony POS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Oracle MICROS Simphony POS Reviews

Oracle ruined Micros

Likeliness to Recommend

Cons

Angel C.

Easy to use for less money easy to learn

Likeliness to Recommend

Pros

John K.

Good product. Easy to use and setup.

Likeliness to Recommend

Pros

Most Popular Oracle MICROS Simphony POS Comparisons

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Revel

Title

Feature Ratings

Payment Processing

Check Settlement Types

Advanced Compliance & Statutory

Multiple Venue Property Concept Support

PCI Compliance

Integrations

Inventory Recipe Management

Off Line Operations

Advanced Reporting Analytics

Kitchen Course Management

Loyalty Promotions Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support