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Oracle

Oracle PeopleSoft CRM

Composite Score

8.6 /10

CX Score

8.9 /10

54 Reviews Write a Review

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Company Details

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Trustworthy
Fair
Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 81

Ease of Data Integration

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Oracle PeopleSoft CRM Reviews

Eleanor L.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

It provides multichannel interaction with customer

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

The Oracle PeopleSoft CRM provides multichannel interaction with customers/prospects that includes the “chatting” channel. It is user-friendly and used on many different mobile devices. Allows the users to write the report related to the recent ongoing project. Does the complete job data tracking includes different jobs code, pay ranges, etc. The integration with the Vemo and Kronos tools helps in keeping the teammate's insight reports. Allows the multiple screen display at a time. PeopleSoft customer support is quite helpful. Allows changes in profile and also notifies the other user to avoid the clash.

What is your favorite aspect of this product?

This makes the product management effective and helps the sales teams in providing the proper definition of the products along with the products hierarchy. PeopleSoft CRM provides complete talent management and global recruiting services making human resource management easier.

What do you dislike most about this product?

PeopleSoft requires more improvement in the time tracking and workforce management functionality and the notifications. It needs to work more on the report customization features to make it easier to be personalized in any way.

What recommendations would you give to someone considering this product?

I highly recommend this software to all the small and middle-market businesses, it manages all HCM and financial data as it is integrated with Oracle Financial Application. This reduces the work stress and creates the global recruiting and labor-management automated.

Pros

Trustworthy
Helps Innovate
Reliable
Unique Features

Philips S.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Oracle People Soft CRM Multiple Variations

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

The platform is user-pleasant with distinctive log of duties to accomplished in the dashboard segment, availability of bulk attendance regularization saves time, clean to hold ahead leaves and balance with properly transparency, person can improve the price ticket with in the device in case of issues.

What is your favorite aspect of this product?

It’s an internet based tool so no installation required, just register and use and included with Ping ID for multi factor authentication. It’s smooth in usage and reliable when it comes to data safety. Work flow approvals are satisfactory and icons that differentiate the type inside the attendance is beneficial.

What do you dislike most about this product?

System log off after some time of usage is creating severe problems for the user as there is a risk of data loss and it requires more effort to start from the initial stage. There should be more options in the interface and the navigation also needs improvement for better user satisfaction and performance.

What recommendations would you give to someone considering this product?

Oracle People CRM is dependable and it suits nicely in a situation wherein an organization aims to develop their customer base and enhance their dating with their clients and ensure that every one patron offerings are provided in an green manner.

Pros

Efficient Service
Acts with Integrity
Helps Innovate
Reliable

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2020

Try it for something new

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Saves Time
Client Friendly Policies
Includes Product Enhancements

Latest Research

Oracle PeopleSoft CRM

What is Oracle PeopleSoft CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Oracle PeopleSoft CRM Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Oracle PeopleSoft CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle PeopleSoft CRM Reviews

Eleanor L.

It provides multichannel interaction with customer

Likeliness to Recommend

Pros

Philips S.

Oracle People Soft CRM Multiple Variations

Likeliness to Recommend

Pros

Try it for something new

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement