
What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
Down
2
Since last award
92 Plan to Renew
Down
1
Since last award
80 Satisfaction of Cost Relative to Value
Down
5
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 85%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Performance Enhancing
- Unique Features
- Generous Negotitation
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Mobile Customer Care
Multi Channel Support
Analytics and Reporting
Contact Center Integration
Customer Service Workflow Management
Intelligent Search
Agent Collaboration
Customer Community Management
Agent Scripting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Oracle Service Reviews
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
Why you need Oracle cloud in your organization
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Danil K.
- Role: Student Academic
- Industry: Insurance
- Involvement: End User of Application
Submitted Apr 2024
Absolutely fantastic features
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Most certainly the features
What is your favorite aspect of this product?
For me it’s the usability and features
What do you dislike most about this product?
Not really sure
What recommendations would you give to someone considering this product?
Don’t give this one a miss, game changing product
Pros
- Efficient Service
- Acts with Integrity
- Generous Negotitation
- Transparent
Manas G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Better performance at lower cost !
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle makes migrations easier.
What is your favorite aspect of this product?
Oracle Cloud provides the best deployment options, highest performance, best availability, and lowest costs for Oracle databases and workloads.
What do you dislike most about this product?
Less granular pricing structure
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Inspires Innovation