What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Friendly Negotiation
- Unique Features
- Performance Enhancing
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Agent Collaboration
Agent Scripting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Oracle Service Reviews
Nomvelo S.
- Role: Consultant
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2022
Fantastic product but a bit challenging
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Not much is different, it is similar to all other products
What is your favorite aspect of this product?
Everything is my favourite
What do you dislike most about this product?
For me, it is not that transparent & easy to use
What recommendations would you give to someone considering this product?
We all have different opinions & experiences. They should try it & maybe it can work out for them
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Jessica I.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Robust and complete customer experience platform
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Simplified interface for support agents, which is designed to reduce onboarding time, providing holistic views of customer accounts and handles large volumes of complex customer issues
What is your favorite aspect of this product?
Unifies the view of customer profile and it ensures that authorized individuals are able to read, update or delete information only as appropriate to their business role
What do you dislike most about this product?
Certain key functions are browser-specific and it lacks a healthy ecosystem of integrated third-party plugin solutions
What recommendations would you give to someone considering this product?
Organizations can benefit from the use of Oracle CX Service and potentially improve perfromance in sales, marketing and customer service
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sheina G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jun 2022
Easy to use, fantastic product!
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle has an excellent customer relationship management tool. Aside form this is very easy to use unlike other software this product is very good in taking care of its customers. I've been using this for my sales forecast too and this product is very good in planning. This has a balance of customer and the management itself. This PAas service deserves to have a 5 star for everything in its performance.
What is your favorite aspect of this product?
My favorite aspect of this product is the effortless customer experience. As a customer, I have no complaint with this one.
What do you dislike most about this product?
Maybe the price. It is a bit pricey. That's all.
What recommendations would you give to someone considering this product?
If you're having difficulty using other software or product in marketing and sales or sales forecasting, I highly recommend this tool. You won't have any more trouble in planning and forecasting your sales. This is also easy to use and very customer friendly. The customer service is great!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing