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Oracle Service Logo
Oracle Service Logo
Oracle

Oracle Service

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Oracle Service
8.2 /10

What is Oracle Service?

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Company Details


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Awards & Recognition

Oracle Service won the following awards in the Customer Service - Enterprise category

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Oracle Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Down 2
Since last award

92 Plan to Renew

Down 1
Since last award

80 Satisfaction of Cost Relative to Value

Down 5
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Service?

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9% Negative
5% Neutral
86% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Acts with Integrity
  • Generous Negotitation

Feature Ratings

Average 84

Customer Service Knowledge Management

87

Customer Self Service Capabilities

86

Mobile Customer Care

84

Multi Channel Support

83

Analytics and Reporting

83

Intelligent Search

83

Contact Center Integration

82

Customer Service Workflow Management

82

Agent Collaboration

80

Customer Community Management

79

Agent Scripting

79

Vendor Capability Ratings

Average 80

Quality of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Vendor Support

81

Ease of IT Administration

81

Breadth of Features

81

Usability and Intuitiveness

79

Availability and Quality of Training

78

Ease of Customization

77

Oracle Service Reviews

Damilola O.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Elevating customer experience

Likeliness to Recommend

8 /10

What differentiates Oracle Service from other similar products?

Oracle Service prioritizes robust security and compliance, ensuring that sensitive customer data is protected.

What is your favorite aspect of this product?

The automation and AI capabilities help reduce manual effort and improve agent productivity.

What do you dislike most about this product?

Integrating Oracle Service with existing systems and applications can be challenging, requiring significant technical resources.

What recommendations would you give to someone considering this product?

Evaluate the integrations you need with existing systems and applications. Also outline your business needs and requirements to ensure Oracle service aligns with your goals.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2025

Why you need Oracle cloud in your organization

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Danil K.

  • Role: Student Academic
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Absolutely fantastic features

Likeliness to Recommend

6 /10

What differentiates Oracle Service from other similar products?

Most certainly the features

What is your favorite aspect of this product?

For me it’s the usability and features

What do you dislike most about this product?

Not really sure

What recommendations would you give to someone considering this product?

Don’t give this one a miss, game changing product

Pros

  • Efficient Service
  • Acts with Integrity
  • Generous Negotitation
  • Transparent

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