Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Oracle Service Logo
Oracle Service Logo
Oracle

Oracle Service

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Oracle Service
8.2 /10

What is Oracle Service?

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Oracle Service won the following awards in the Customer Service - Enterprise category

Filter By

Oracle Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

Down 2
Since last award

92 Plan to Renew

Down 1
Since last award

80 Satisfaction of Cost Relative to Value

Down 5
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Service?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
9% Negative
5% Neutral
86% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Acts with Integrity
  • Generous Negotitation

Feature Ratings

Average 84

Customer Service Knowledge Management

87

Customer Self Service Capabilities

86

Mobile Customer Care

84

Multi Channel Support

83

Analytics and Reporting

83

Intelligent Search

83

Contact Center Integration

82

Customer Service Workflow Management

82

Agent Collaboration

80

Customer Community Management

79

Agent Scripting

79

Vendor Capability Ratings

Average 80

Quality of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Vendor Support

81

Ease of IT Administration

81

Breadth of Features

81

Usability and Intuitiveness

79

Availability and Quality of Training

78

Ease of Customization

77

Oracle Service Reviews

Donna W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Excellent customer service product

Likeliness to Recommend

9 /10

What differentiates Oracle Service from other similar products?

Oracle CX Service is very effective in customer service and best platform I have used in our company.

What is your favorite aspect of this product?

It contributes to the growth of an organization by ensuring that customers get quality services. Team members are able to collaborate easily with our clients during service delivery and ordering of products.

What do you dislike most about this product?

I have not experienced any drawback from the performance of this great product.

What recommendations would you give to someone considering this product?

Our company is very proud of this platform since it has boosted our production and marketed our products and services.

Pros

  • Efficient Service
  • Inspires Innovation
  • Saves Time
  • Client Friendly Policies

John H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Excellent Product

Likeliness to Recommend

9 /10

What differentiates Oracle Service from other similar products?

This is one of the greatest product for maintaining customer service.

What is your favorite aspect of this product?

It enables our team to effectively serve our customers. It has great support team that gives feedback instantly when conducted.

What do you dislike most about this product?

I have not disliked anything to do with this great product.

What recommendations would you give to someone considering this product?

I highly recommend this great platform to any organization for effective customer service delivery.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jeniffer B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic customer service platform

Likeliness to Recommend

9 /10

What differentiates Oracle Service from other similar products?

This is one of the best platform for ensuring that customers are well served.

What is your favorite aspect of this product?

Our customers are able to raise their concerns on our products and services. Our engagement with our clients has enabled us to gain more insights and win more customers.

What do you dislike most about this product?

I have not disliked anything to do with this great product.

What recommendations would you give to someone considering this product?

I recommend Oracle CX Service to any company for effective service delivery to clients.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Most Popular Oracle Service Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171