What is Ortto?
Ortto (formerly Autopilot), is a complete marketing automation and analytics solution. Easy-to-use, the platform combines three powerful tools and supercharges them with AI so teams finally benefit from their customer data, marketing automation, and analytics working together. Ortto brings your customer data, messaging and analytics together to help businesses deliver remarkable experiences across the customer journey.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ortto?
Pros
- Effective Service
- Respectful
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Social Media Marketing Management
Marketing Asset Management
Multivariant Testing
Marketing Project Management
Marketing Master Data Management
Customer Journey Modelling
Marketing Analytics
Mobile Marketing Management
SMS Marketing
Vendor Capability Ratings
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Vendor Support
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Ortto Reviews
Douglas W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Smart designer for your emails
Likeliness to Recommend
What differentiates Ortto from other similar products?
Sequences, visual workflows builders, and triggers have streamlined the marketing and sales processes. Canned responses help automate replies to frequently asked questions to help the service agents focus on high-priority tickets. Autopilot has different editors to build beautiful and satisfying emails.
What is your favorite aspect of this product?
For email reporting, we get names of people who open and click, and visit website pages. We get automation features using which we can trigger emails based on customers' tags.
What do you dislike most about this product?
Editing when to perform the drag and drop action is a workaround and the drag-and-drop editor sometimes has errors.
What recommendations would you give to someone considering this product?
Autopilot is the most innovative company today to use to create targeted, relevant campaigns. We were able to implement Autopilot and be fully operational within a month.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harriet C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Extremely effective marketing automation solution
Likeliness to Recommend
What differentiates Ortto from other similar products?
Autopilot proved to be the perfect solution to collect and unify the company's siloed data and allow it to be used for actionable marketing campaigns. Integration with Facebook allows us to send important events to Facebook for better optimization of campaigns. We have also been using the personalization and targeting features of Autopilot to drive customer engagement and boost sales in our different target locations.
What is your favorite aspect of this product?
Has quite a lot of interesting features and most importantly I love the feature of creating triggers and actions. The interface makes it easy to follow-up our leads along the way.
What do you dislike most about this product?
With all the features that Autopilot provides, ramp-up takes times and it requires a level of commitment to fully leverage all the features
What recommendations would you give to someone considering this product?
Autopilot is trusted by many businesses around the world and now instead of sending a generic message to their entire customer base, they use Autopilot to design and send personalized email campaigns to segmented group of customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Victoria B.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Digital marketing platform for all businesses
Likeliness to Recommend
What differentiates Ortto from other similar products?
It houses multiple ways to connect and engage with our audience, from personal email to mass mailings. It helps me see how engaged or unengaged the client is with the Smart Mails, Forms and Videos that I send out via Autopilot.
What is your favorite aspect of this product?
My favorite part about Autopilot is the readily available support team. They focus on helping their customers from day one and truly deep-dive any issue to help ensure customers are satisfied.
What do you dislike most about this product?
Compared to other marketing automation out there, Autopilot doesn't have as good reporting capabilities. We usually stick with the basic templates because some of the email templates are a little tricky.
What recommendations would you give to someone considering this product?
Primarily it provides all the online marketing functionalities that businesses need and the most helpful thing about Autopilot is that it gives more visibility on the performance campaigns at a granular level.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing