What is Outreach?
Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Outreach?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Campaign Management
E-Mail Integration
Workflow Automation
Sales Analytics
CRM Integration
Call Management
Omnichannel Campaign Management
Pipeline Management
Dialer Integration
Next-Best-Action Recommendations
Internal Sales Collaboration
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
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Outreach Reviews
Jacquelyne G.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Amazing all in one solution!
Likeliness to Recommend
What differentiates Outreach from other similar products?
Outreach has amazing integration with the tools our organization already uses today. Rather than having 2 or 3 additional add ons to track calls, schedule meetings, etc. Outreach pulls all of those important features into one product.
What is your favorite aspect of this product?
We recently expanded our usage to our entire Revenue Org operations, and so far I really like and appreciate that they have all found value in the offerings. Success Plans in Outreach specifically are a game changer.
What do you dislike most about this product?
Could use more formatting for global usage.
What recommendations would you give to someone considering this product?
This is what you’re looking for. Get your team off of 3 different systems to accomplish different things, and check out Outreach. It’s easy to use, offer a vast array of features, and the training team is amazing.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Joan M.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Outreach made it easy for us to get new customers
Likeliness to Recommend
What differentiates Outreach from other similar products?
The entire sales department of the company started using this software and without a doubt it has given us excellent results, as it helps us with the search for those potential customers, thanks to its many strategies, functions and tools, which allow us to increase sales and productivity in the sales team.
What is your favorite aspect of this product?
Very good tools to search and capture leads, it has allowed us to reach companies and customers that we did not have access to them. The segmentation of customers is also ideal, to reach people who are really interested in our product. And all the follow-up management is perfect, so we don't lose sight of the objective, which is sales.
What do you dislike most about this product?
I had difficulty with integrating many of the applications I needed to get the software up and running for my sales needs. Its learning process can be slow due to its interface design which is a bit difficult to understand as well as its many tools, but once learned, I was able to get the full potential out of the program.
What recommendations would you give to someone considering this product?
Entirely pleased with this software, as well as all the sales staff of the company, because it has helped us to get more customers and close more business in record time, it gave us the tools and resources to turn a purchase intention into a secure sale.
Pros
- Trustworthy
- Unique Features
- Inspires Innovation
- Saves Time
Marius B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Powerful lead acquisition engine
Likeliness to Recommend
What differentiates Outreach from other similar products?
Advanced sales sequences (cadences) to streamline our outreach efforts. Detailed metrics that help sales managers track email marketing campaigns and link building activities. Customizing images and links for each recipient.
What is your favorite aspect of this product?
Shows the number of email addresses to which I have sent our outbound campaign and we get accurate email statistics that show unique opens and the number of unique recipients that responded to our email.
What do you dislike most about this product?
Customizing the experience for reps is difficult and it is hard to extract reports for further analysis in other systems.
What recommendations would you give to someone considering this product?
Know that it can take a significant amount of time to set up the system but once it is up and running, people across your teams may be surprised about the ways they can use the tool and your business will benefit eventually.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing