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PandaDoc Inc

PandaDoc Contracts

Composite Score

7.8 /10

CX Score

7.8 /10

45 Reviews Write a Review

What is PandaDoc Contracts?

Seamless PandaDoc integrations with every leading CRM allow sales teams to create, send, track, and sign contracts without leaving their CRM. Deploying PandaDoc as an add-on to your CRM eliminates the frustration of using multiple systems while keeping onboarding and training time to a minimum.

Company Details

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Awards & Recognition

PandaDoc Contracts won the following awards in the Contract Lifecycle Management category

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PandaDoc Contracts Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PandaDoc Contracts.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

89 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PandaDoc Contracts?

8% Negative

4% Neutral

88% Positive

Pros

Reliable
Trustworthy
Fair
Transparent

Feature Ratings

Average 81

E-Signature

Contract Authoring

Workflow

Contract Approval

Integration

Obligation Management

Searchable Repository

Clause Management

OCR Support

Reporting Analytics

Redlining

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

PandaDoc Contracts Reviews

Ryan F.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Ok features, high ticket, missing features

Likeliness to Recommend

3 /10

What differentiates PandaDoc Contracts from other similar products?

Not much at the time we used it

What is your favorite aspect of this product?

Don't really have one

What do you dislike most about this product?

Price, contract, missing features

What recommendations would you give to someone considering this product?

Research carefully, avoid long term deal

Pros

Reliable
Trustworthy
Respectful
Fair

Cons

Less Efficient Service
Less Effective Service
Inhibits Innovation

Glenn C.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

I think the product had a lot of potential value

Likeliness to Recommend

3 /10

What differentiates PandaDoc Contracts from other similar products?

Customization of forms

What is your favorite aspect of this product?

Salesforce Integration

What do you dislike most about this product?

Terrible Support. Paid $5000 in PS to make the onboarding seamless and never was fully onboarded reverting back to our old CPQ solution out of frustration. Sales even extended our contract and they continued to displease us during the implementation.

What recommendations would you give to someone considering this product?

The product seemed great. The internal communication between Sales, Support and Customer Success was extremely broken.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Efficient Service
Less Effective Service
Less Caring

Alexis B.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Feature-rich, fantastic product

Likeliness to Recommend

9 /10

What differentiates PandaDoc Contracts from other similar products?

Pandadoc has a very high pace of features introduction in an overall very good product

What is your favorite aspect of this product?

It integrates very nicely in our tech stack and present our users with a very efficient workflow

What do you dislike most about this product?

The quality of the more complex features is sometimes flaky

What recommendations would you give to someone considering this product?

Test the most critical features before you buy to make sure that they behave as you expect

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Includes Product Enhancements

Cons

Vendor's Interest First

Latest Research

PandaDoc Contracts

What is PandaDoc Contracts?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

PandaDoc Contracts Ratings

83 Likeliness to Recommend

89 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love PandaDoc Contracts?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

OCR Support Automated import of 3rd party and legacy agreements

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Redlining Ability to redline agreements, with version control, and across various document formats.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

PandaDoc Contracts Reviews

Ryan F.

Ok features, high ticket, missing features

Likeliness to Recommend

Pros

Cons

Glenn C.

I think the product had a lot of potential value

Likeliness to Recommend

Pros

Cons

Alexis B.

Feature-rich, fantastic product

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

E-Signature

Contract Authoring

Workflow

Contract Approval

Integration

Obligation Management

Searchable Repository

Clause Management

OCR Support

Reporting Analytics

Redlining

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support