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Paychex, Inc.

Paychex Expense Management

Composite Score

6.0 /10

CX Score

5.4 /10

25 Reviews Write a Review

What is Paychex Expense Management?

Paychex expense management software can help you control and reduce discretionary employee spending, while giving you the visibility and communication tools necessary to understand and manage company policies and spending behavior.

Company Details

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Awards & Recognition

Paychex Expense Management won the following awards in the Expense Management category

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1 Top Rated Capabilities

5 Top Rated Features

2022

2 Top Rated Capabilities

4 Top Rated Features

2021

2019 Data Quadrant Gold Medalist

2019

Paychex Expense Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Expense Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

11
Since last award

73 Plan to Renew

17
Since last award

68 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+45 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Expense Management?

17% Negative

26% Neutral

57% Positive

Pros

Enables Productivity
Respectful
Saves Time
Reliable

Cons

Under Delivered
Less Friendly Negotiation
Leverages Incumbent Status

Feature Ratings

Average 73

Receipt Image Submission

Expense Detail Tracking

Desktop Browser Support

Mobile App or Mobile Browser Support

Single Sign-On (SSO)

Expense Itemization

Approval Workflow

Travel and Accommodation Booking

Travel Profile

Optical Character Recognition

Expense Policy Aware

Vendor Capability Ratings

Average 71

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Business Value Created

Paychex Expense Management Reviews

Janice M.

Role: C-Level
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Difficult to use, not intuitive very pricey

Likeliness to Recommend

1 /10

What differentiates Paychex Expense Management from other similar products?

Harder to use

What is your favorite aspect of this product?

No longer using it

What do you dislike most about this product?

Not easy to navigate

What recommendations would you give to someone considering this product?

Use a different vendor

Cons

Slower Product Innovation
Less Reliable
Less Performance Enhancing

Bill B.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

"Fantastic product!"

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Easy integration of features.

What do you dislike most about this product?

More features could be added

What recommendations would you give to someone considering this product?

make sure it meets your needs

Pros

Reliable
Trustworthy
Effective Service
Saves Time

Mike D.

Role: Human Resources
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Mostly easy to use; horrible customer service

Likeliness to Recommend

6 /10

What differentiates Paychex Expense Management from other similar products?

Easier to implement and use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Customer service

What recommendations would you give to someone considering this product?

Look around before choosing

Pros

Helps Innovate
Enables Productivity
Client Friendly Policies

Cons

Less Effective Service
Less Caring
Less Respectful

Latest Research

Paychex Expense Management

What is Paychex Expense Management?

Company Details

Need Assistance?

Awards & Recognition

2019 Data Quadrant Gold Medalist

Paychex Expense Management Ratings

75 Likeliness to Recommend

11 Since last award

73 Plan to Renew

17 Since last award

68 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+45 Net Emotional Footprint

How much do users love Paychex Expense Management?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Paychex Expense Management Reviews

Janice M.

Difficult to use, not intuitive very pricey

Likeliness to Recommend

Cons

Bill B.

"Fantastic product!"

Likeliness to Recommend

Pros

Mike D.

Mostly easy to use; horrible customer service

Likeliness to Recommend

Pros

Cons

Title

11
Since last award

17
Since last award

6
Since last award

Feature Ratings

Receipt Image Submission

Expense Detail Tracking

Desktop Browser Support

Mobile App or Mobile Browser Support

Single Sign-On (SSO)

Expense Itemization

Approval Workflow

Travel and Accommodation Booking

Travel Profile

Optical Character Recognition

Expense Policy Aware

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Business Value Created