What is Pega Customer Service?
New channels, devices, and products. Customers expect more – and they expect it now. With Pega, you deliver a satisfying, efficient, and accurate experience.
Company Details
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Get AssistancePega Customer Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pega Customer Service?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Agent Scripting
Analytics and Reporting
Customer Self Service Capabilities
Mobile Customer Care
Customer Community Management
Multi Channel Support
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Pega Customer Service Reviews
Srilekhya K.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Jan 2023
Fantastic framework
Likeliness to Recommend
What differentiates Pega Customer Service from other similar products?
Good framework product to use readily
What is your favorite aspect of this product?
Has all the required features
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
Good option for CS
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Srilekhya K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easy to reuse
Likeliness to Recommend
What differentiates Pega Customer Service from other similar products?
Easy to utilize
What is your favorite aspect of this product?
Built in application
What do you dislike most about this product?
Nothing disliked
What recommendations would you give to someone considering this product?
Great option to build something easy
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Srilekhya K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Fantastic product
Likeliness to Recommend
What differentiates Pega Customer Service from other similar products?
Ease of implementation
What is your favorite aspect of this product?
user interface
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
Great product
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy