What is Pega Platform?
A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
99 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pega Platform?
Pros
- Security Protects
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code-Free Programming
Central Deployment
Action Logging
Real-Time Debugging
Role-Based Access
Sentiment Analysis
Performance Monitoring
Exception Handling
User Libraries
Optical Character Recognition
Automation Apps
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Business Value Created
Ease of Implementation
Vendor Support
Breadth of Features
Availability and Quality of Training
Pega Platform Reviews
Rohit Kumar G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates Pega Platform from other similar products?
Pega combines case management, business process automation, and real-time AI-driven insights into a single platform. Its model-driven architecture reduces the need for custom code, enabling faster deployment and easier scalability
What is your favorite aspect of this product?
its low-code design, enabling rapid development, and its AI-driven automation for intelligent decision-making.
What do you dislike most about this product?
Potential downside of Pega is its complexity in initial setup and configuration, which may require specialized expertise, raising implementation costs.
What recommendations would you give to someone considering this product?
Invest in proper training to fully leverage its capabilities, as the platform’s complexity can be challenging initially
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Sarah B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
A good RPA tool for automation of CRM
Likeliness to Recommend
What differentiates Pega Platform from other similar products?
The integration between the legacy system is very easy in Pega compared to the other RPA's in the market and they also have collaboration tool where multiple users can work in single use case together.
What is your favorite aspect of this product?
My favourite aspect of the product is the NLP capability of email reading where we can route the emails to the exact team and if it's a common ask, we can send a reply, Using Pega NLP we can these features in short period of time.
What do you dislike most about this product?
The product is not that good for ERP automation and I also felt their community page is not that active like other RPA community pages.
What recommendations would you give to someone considering this product?
I will recommend this RPA tool for CRM and BPA automation.
Pros
- Trustworthy
- Client Friendly Policies
- Altruistic
- Acts with Integrity
Krishna S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Resilient RPA software delivering values for years
Likeliness to Recommend
What differentiates Pega Platform from other similar products?
The unified platform for different use cases. Writing business rules without coding
What is your favorite aspect of this product?
adaptive case management is a wonderful feature along with that it's interface and responsive design
What do you dislike most about this product?
customisation is difficult sometimes also the license fee is bit high The platform is in some way resource intensive
What recommendations would you give to someone considering this product?
Go ahead and consider this as demand of Pega is not just a trend but it is the result of value delivering for years
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
