What is Pega Platform?
A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePega Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pega Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
99 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pega Platform?
Pros
- Security Protects
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code-Free Programming
Central Deployment
Action Logging
Real-Time Debugging
Role-Based Access
Sentiment Analysis
Performance Monitoring
Exception Handling
User Libraries
Optical Character Recognition
Automation Apps
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Business Value Created
Ease of Implementation
Vendor Support
Breadth of Features
Availability and Quality of Training
Pega Platform Reviews
Katheryne Melissa J.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
In the most robust marketing
Likeliness to Recommend
What differentiates Pega Platform from other similar products?
I have a product that our organization has loved and we are beginning to implement in different departments of the same, it is distinguished from the others because it allows us to place a modern system on an already obsolete system so that our customer service manager has support to when managing the necessary data with our current clients.
What is your favorite aspect of this product?
The business process management engine that this product has allows the specification of different business rules regardless of their form to be able to visually understand the flow of a process without the need for extensive knowledge in the area also provides a sufficiently solid list of use cases of the website in order to learn how to interact with the platform and which states are necessary to overcome for the growth of the organization.
What do you dislike most about this product?
Although there are few negative things about this product, it continues to incur different failures and some are not taken into account in the updates that have been made, for example, the product tends to be slow, it has remained slow and apparently continue to slow sometimes is not a problem however with the passage of time and taking into account large jobs they tend to be quite tiring to use this product.
What recommendations would you give to someone considering this product?
Depending on the type of company, this product can be useful to a greater or lesser extent, it can be easily recommended if in your organization you need to go beyond simple marketing automation and want to start with the integration of marketing in all internal processes since In this way, marketing is seen as a tool that escapes from advertising and begins to provide experiences for our customers.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Reliable
