Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Pega Platform Logo
Pega Platform Logo
Pegasystems Inc.

Pega Platform

Composite Score
7.9 /10
CX Score
8.2 /10
Category
Pega Platform
7.9 /10

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

Filter By

Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

99 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

3% Negative
7% Neutral
90% Positive

Pros

  • Security Protects
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 80

Code-Free Programming

84

Central Deployment

83

Action Logging

82

Real-Time Debugging

82

Role-Based Access

82

Sentiment Analysis

80

Performance Monitoring

80

Exception Handling

78

User Libraries

78

Optical Character Recognition

78

Automation Apps

78

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

82

Quality of Features

80

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Ease of Customization

79

Ease of IT Administration

79

Business Value Created

79

Ease of Implementation

78

Vendor Support

78

Breadth of Features

75

Availability and Quality of Training

73

Pega Platform Reviews

Srinija K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

great product

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

it provides great service and interaction

What is your favorite aspect of this product?

its ease of access with other feilds like RPA BPM in one product

What do you dislike most about this product?

can help with more learning courses

What recommendations would you give to someone considering this product?

will say to take up and compare it with other top product and then take the decision as per the business requirements

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Respectful

Alexendra W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A widely used application for app development

Likeliness to Recommend

8 /10

What differentiates Pega Platform from other similar products?

UI development is extremely simple in this platform compared to others. We can easily produce skins and might assign different skins for a similar widget in numerous breakpoints. Creating a design as responsive is very easy on this platform, even beginners can easily understand the idea and do things. Integrating the backend service with the front end is straightforward.

What is your favorite aspect of this product?

Is a simple tool for developing for mobile, and has great capabilities and low code development. The program is sensible additional capabilities with Apis Integration Cross-platform capability. Its offline support, enterprise app store, developer portal, and workflow orchestration are several of its strengths we leverage.

What do you dislike most about this product?

The support is a little poor The documentation is poor normally the technical data is poor.

What recommendations would you give to someone considering this product?

Drag and drop feature is one of the time-consuming features. We will simply integrate and access the backend services. Creating a responsive style is easy. A good tool to make once and deploy anyplace with real low-code capabilities. The IDE visualizer comes with a good array of pre-built widgets that may be simply used to reduce development significantly. The material is strong to integrate varied services with rich authentication methods.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service

Jada S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy-to-use business automation solution

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

I appreciate the flexibility and ease we can create complex workflows without the need to write code at all. By doing this, I can automate a lot of processes and it is much simpler than writing code. By doing direct processing, I can increase customer satisfaction and decrease the amount of manual labor that is required. By removing manual labor.

What is your favorite aspect of this product?

1) I can save a lot of time as manual labor takes a long time to get a lot of work done 2) I can save a lot of money by not hiring as many people for this type of work 3) I can reduce the amount of stress my employees are going through as direct processing is much more efficient and can do the tasks automatically.

What do you dislike most about this product?

When you're looking for an enterprise-level automation product, you need to make sure you choose one that will be able to take care of your business for a long time. If you're facing issues running this product, the support from the company will be slow due to the fact that it's a much bigger company with many backlogs. One thing I don't like is that this product is very expensive, even with the licensed version. This is why small companies don't try this product because it is much more expensive.

What recommendations would you give to someone considering this product?

We kept things organized with this all-in-one tool. This software helped us automate our workflows for years. By automating countless processes, we have freed up so much time for our to do more important tasks. It's completely free to get started with our own, personal automation tool. Automation is vital to increasing productivity, allowing more time for important tasks, and improving the user experience. With this tool, we can keep track of customer service tasks, communication, and an endless amount of other things that would otherwise be a difficult and time-consuming process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Pega Platform Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019