What is Pega Platform?
A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
99 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pega Platform?
Pros
- Security Protects
- Enables Productivity
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code-Free Programming
Central Deployment
Action Logging
Real-Time Debugging
Role-Based Access
Sentiment Analysis
Performance Monitoring
Exception Handling
User Libraries
Optical Character Recognition
Automation Apps
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Business Value Created
Ease of Implementation
Vendor Support
Breadth of Features
Availability and Quality of Training
Pega Platform Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted May 2021
Bit pricey
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
Masoud T.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Apr 2021
Great product, not very easy to maintain
Likeliness to Recommend
What differentiates Pega Platform from other similar products?
All code and database are in one place. Low / no coding.
What is your favorite aspect of this product?
No need for a separate source control application. Rule changes are stored in the system for development and audit purposes.
What do you dislike most about this product?
Not all the features of the product has been fully tested.
What recommendations would you give to someone considering this product?
The recent decision made for Pega 8 which is not to provide Hotfixes to clients and force them to upgrade their Pega platform to a higher version to receive bug fixes and enhancements makes it very difficult and costly for clients to maintain their environment.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Gaurav Kumar T.
- Role: Consultant
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Mar 2021
SuperFast to Market,but every good thing has price
Likeliness to Recommend
What differentiates Pega Platform from other similar products?
Integrations Availability to All Source systems such as DB,Kafka,Mainframes,Email text analyzer for language processing /Files processing Easy to show the application in business understandable manner and allows to delegate the application administrator to citizen developer and business users. Less Support Cost after moving to Pega Cloud
What is your favorite aspect of this product?
Data Integration Avaiability Easy to design and implement Support for parallel processing and GetNextWork/AI/NLP/decisioning/Customer Hub suggestions to customer to choose the best producs available.
What do you dislike most about this product?
Cost/Price for the Pega Product Support Price is also quite high Now with the Pega cloud it is very restricted access available .No Database access, No retry mechanism on File Listener Services etc,No Push support for connect direct
What recommendations would you give to someone considering this product?
Surely use this product but also take a view at appian products features . If the features are not available in appian OR large programme with the iterative development approach where there is a need to build the code for change for every iteration (or need flexibility to be integrated to many application) . Go for Pega PRPC. Try to use the new features such as Pega Robotics, AI,NLP ,decisioning,Collections etc.
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Acts with Integrity
