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PhoneBurner Logo
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Phone Burner, Inc

PhoneBurner

Composite Score
7.5 /10
CX Score
7.8 /10
Category
PhoneBurner
7.5 /10

What is PhoneBurner?

PhoneBurner is a power dialer that helps sales teams get through calls faster and have up to 4x more live conversations. By automating workflows and call logging, reps get better results, in less time. The cloud-based dialer instantly leaves voicemails, sends 1-click emails, disposition calls, and automates post-call processes. Unlike other dialing platforms, connections are instant. You'll hear contacts say "hello" and can begin speaking immediately. No awkward pause. No delay. So conversation starts with promise, not hangups.

Company Details


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PhoneBurner Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
100%
Conflict Resolution:
95%
Strategy & Innovation:
95%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PhoneBurner?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Campaign Control Management

96

Analytics and Reporting

91

Preview Dialer

89

Contact List Management

84

Omnichannel Integration

84

Predictive Dialer

82

Power/Progressive Dialer

82

CRM Integration

82

Interactive Voice Response (IVR) and Call Flow Designer

79

Call Management

64

Vendor Capability Ratings

Average 79

Breadth of Features

89

Quality of Features

86

Ease of IT Administration

84

Business Value Created

82

Ease of Customization

81

Availability and Quality of Training

80

Ease of Implementation

78

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

75

Ease of Data Integration

73

Vendor Support

60

PhoneBurner Reviews

Samuel J.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

good product but a bit pricey

Likeliness to Recommend

8 /10

What differentiates PhoneBurner from other similar products?

They did a great job of setting us up and continue to provide very fast, efficient customer service.

What is your favorite aspect of this product?

Good single line dialer, clean interface.

What do you dislike most about this product?

When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called.

What recommendations would you give to someone considering this product?

overall good value

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anastacio III T.

  • Role: Operations
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Very convenient phone software

Likeliness to Recommend

10 /10

What differentiates PhoneBurner from other similar products?

Phone burner can definitely make your sales team to be able to dial prospect clients in an easiest way!

What is your favorite aspect of this product?

Being able to integrate Zoho CRM

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

Phoneburner will make your life easy if you have Zoho CRM, what you will do is just to integrate it from Zoho CRM and it would automatically upload all of your selected contacts and you can start dialing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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