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Planview Inc

Planview Changepoint

Composite Score

7.0 /10

CX Score

7.1 /10

22 Reviews Write a Review

What is Planview Changepoint?

Changepoint's SA software provides real-time visibility into financials, resources, and engagements for increased productivity and greater profitability.

Company Details

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Planview Changepoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Planview Changepoint.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

4
Since last award

92 Plan to Renew

4
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Planview Changepoint?

12% Negative

4% Neutral

84% Positive

Pros

Respectful
Efficient Service
Reliable
Performance Enhancing

Cons

Leverages Incumbent Status

Feature Ratings

Average 79

Time Management

Project Management

Knowledgebase

Reporting

Expense Detail Tracking

Resource Management

Billing

Auditability

Security

Process Automation

Team Collaboration

Vendor Capability Ratings

Average 74

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Planview Changepoint Reviews

James F.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Simple and excellent services automation platform

Likeliness to Recommend

10 /10

What differentiates Planview Changepoint from other similar products?

It fits even in SMEs and this helps in enabling all companies automate their services and grow their portfolio.

What is your favorite aspect of this product?

It has helped us in planning our workflow and ensuring that we run smooth schedule and our services are efficient. It has impacted a lot in our production and revenue growth where we are able to work 24/7 and grow our portfolio. The vendor offers reliable customer services and this ensures that everyone is able to use the platform at all times.

What do you dislike most about this product?

Its efficient and we have been able to use the platform with ease and this makes us comfortable in using the platform all the time.

What recommendations would you give to someone considering this product?

Its affordable and will bring an impact into the way you plan your activities and this will grow your portfolio to the best.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

John F.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Best services automation platform in the market

Likeliness to Recommend

10 /10

What differentiates Planview Changepoint from other similar products?

Its stable to use and even the vendor offers a free demo on how to use the platform and this grows the usage of the platform across board.

What is your favorite aspect of this product?

Automates our services making efficient and this brings a turnaround in our service delivery ensuring that we serve more customers than before. Helps us execute sound project management features and this grows our portfolio besides enabling us gain visibility into all of our projects. Customer support is available and willing to help all users in getting along well with the platform.

What do you dislike most about this product?

Some of our staff had a steep learning curve in understanding how to use the platform efficiently but this improved with time.

What recommendations would you give to someone considering this product?

Its a great platform and this ensures that you are able to improve your services delivery and be able to implement your projects and functions with ease.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Latest Research

Planview Changepoint

What is Planview Changepoint?

Company Details

Need Assistance?

Planview Changepoint Ratings

78 Likeliness to Recommend

4 Since last award

92 Plan to Renew

4 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Planview Changepoint?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Project Management Plan all resources needed to execute projects

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Reporting Straightforward data storage with ability to create any reports easily.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Billing Includes invoice management, time capture, and expense tracking.

Auditability All changes to contracts are fully audit-trailed to improve controls

Security Permits customers to use their identity provider of choice to manage their sign on

Process Automation Supports process design with a point-and-click interface that lets user build processes

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Planview Changepoint Reviews

James F.

Simple and excellent services automation platform

Likeliness to Recommend

Pros

John F.

Best services automation platform in the market

Likeliness to Recommend

Pros

Title

4
Since last award

4
Since last award

1
Since last award

Feature Ratings

Time Management

Project Management

Knowledgebase

Reporting

Expense Detail Tracking

Resource Management

Billing

Auditability

Security

Process Automation

Team Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support