What is Pulseway?
Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePulseway Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pulseway.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pulseway?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Remote NOC, SOC, Helpdesk Integration
Mobile Device Management
Patch Management
Network Management
Support for IoT Devices
Discovery
Process Automation
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Pulseway Reviews
Bryan S.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Jan 2022
Good RMM w/ Great mobile application
Likeliness to Recommend
What differentiates Pulseway from other similar products?
Mobile application capabilities
What is your favorite aspect of this product?
The mobile application and active directory integration
What do you dislike most about this product?
Remote tool is lacking in features at the moment but works.
What recommendations would you give to someone considering this product?
Try it out but it is very feature packed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chambless M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Great product with room to improve. Good team
Likeliness to Recommend
What differentiates Pulseway from other similar products?
Good team to work with, Product has only improved since we started using it.
What is your favorite aspect of this product?
Remote Control is smooth and has definitely helped us to help clients.
What do you dislike most about this product?
Some features are released that don't work yet.
What recommendations would you give to someone considering this product?
This is a no brainer if you work in I.T. Great product for managing multiple businesses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Timothy O.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Game Changer!
Likeliness to Recommend
What differentiates Pulseway from other similar products?
Pulseway is easy to use and has a friendly support team ready to assist at a moments notice.
What is your favorite aspect of this product?
I appreciate all of the remote management tools Pulseway offers.
What do you dislike most about this product?
I experiencing more latency remoting into computers with Pulseway than I do with other products.
What recommendations would you give to someone considering this product?
I'd highly recommend Pulseway if you're looking for a good remote management platform.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy