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Pulseway

Composite Score
7.5 /10
CX Score
7.5 /10
Category
Pulseway
7.5 /10

What is Pulseway?

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

Company Details


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Awards & Recognition

Pulseway won the following awards in the Remote Monitoring and Management category

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Pulseway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pulseway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

92 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pulseway?

5% Negative
7% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 78

Remote Control

87

Real User Monitoring

82

Remote NOC, SOC, Helpdesk Integration

81

Mobile Device Management

81

Patch Management

80

Network Management

79

Support for IoT Devices

79

Discovery

78

Process Automation

77

Anti Malware Signature Detection

75

Endpoint Backup

71

Vendor Capability Ratings

Average 80

Ease of IT Administration

87

Ease of Implementation

86

Business Value Created

82

Usability and Intuitiveness

81

Quality of Features

81

Breadth of Features

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Ease of Customization

73

Availability and Quality of Training

73

Pulseway Reviews

Bryan S.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Good RMM w/ Great mobile application

Likeliness to Recommend

10 /10

What differentiates Pulseway from other similar products?

Mobile application capabilities

What is your favorite aspect of this product?

The mobile application and active directory integration

What do you dislike most about this product?

Remote tool is lacking in features at the moment but works.

What recommendations would you give to someone considering this product?

Try it out but it is very feature packed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chambless M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Great product with room to improve. Good team

Likeliness to Recommend

9 /10

What differentiates Pulseway from other similar products?

Good team to work with, Product has only improved since we started using it.

What is your favorite aspect of this product?

Remote Control is smooth and has definitely helped us to help clients.

What do you dislike most about this product?

Some features are released that don't work yet.

What recommendations would you give to someone considering this product?

This is a no brainer if you work in I.T. Great product for managing multiple businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Timothy O.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Game Changer!

Likeliness to Recommend

9 /10

What differentiates Pulseway from other similar products?

Pulseway is easy to use and has a friendly support team ready to assist at a moments notice.

What is your favorite aspect of this product?

I appreciate all of the remote management tools Pulseway offers.

What do you dislike most about this product?

I experiencing more latency remoting into computers with Pulseway than I do with other products.

What recommendations would you give to someone considering this product?

I'd highly recommend Pulseway if you're looking for a good remote management platform.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Pulseway Comparisons

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