.png){kind=small}
What is Pulseway?
Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePulseway Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pulseway.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pulseway?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Remote NOC, SOC, Helpdesk Integration
Mobile Device Management
Patch Management
Network Management
Support for IoT Devices
Discovery
Process Automation
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Pulseway Reviews
Angela S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
Highly adaptive to my interests
Likeliness to Recommend
What differentiates Pulseway from other similar products?
We have a clear image of employee activity, a record of their working hours, and a detailed understanding of our network thanks to the automatic and dependable system Pulseway. Only Pulseway allows me to conveniently adjust the monitoring of my specific interests; no other product will provide the same level of efficiency and simplicity.
What is your favorite aspect of this product?
Because it is sophisticated and really useful, every component of this system is genuinely endearing. From our smartphones or computers, we can easily and quickly control machines remotely. We can also learn about killing mechanisms that interfere with efficiency and discover why a piece of equipment is taking so long to perform a specific task. The platform Pulseway is just so tremendously practical for increasing automation and efficiency.
What do you dislike most about this product?
Firstly, I used to have some trouble connecting the Pulseway Dashboard application, but that was my fault. But now my concern is that the network monitor component is not entirely finished, and key MIB for the SNMP component has been promised for a while but has not yet been implemented.
What recommendations would you give to someone considering this product?
If you want to effortlessly, reliably, and remotely maintain your devices, Pulseway is the best and most economical choice ever. On your servers, you can additionally monitor any significant system component for alarms. Using the rapid remote control, incredibly creative visual automation, and patching that just works. Excellent ease of use and step-by-step procedure.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Inspires Innovation
Ruth T.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2022
Very dependable and extremely useful product
Likeliness to Recommend
What differentiates Pulseway from other similar products?
Pulseway is a very dependable and extremely useful product I have ever worked on. Instead of the end-user phoning after an issue has arisen, our software made it incredibly easier to monitor and respond to failures within minutes. This product is fully customizable for automation and has an infinite number of functions.
What is your favorite aspect of this product?
Pulseway has made my work much easier. I find it extremely convenient to tailor the monitoring of my particular interests. For some workstations, I merely care that they are operational and online. With Pulseway I also keep an eye on every crucial system component for alarms on my servers. The most favorite aspect of the Pulseway was remote monitoring. Remote management of these systems has become simpler now.
What do you dislike most about this product?
As a cloud product, there is some operational lag, but not enough to turn me off and I am sure this will be removed soon because they react to their user's complaints. Since there is a time difference between me and the support, I must wait overnight for a response or action but they do offer us the assistance we need. If we could just get this help sooner, that would be even better.
What recommendations would you give to someone considering this product?
I believe you don't need to look further if you need a comprehensive solution to control and monitor your systems. It is the best solution. There are so many reasons for which I can confidently leave my workplace. Pulseway has allayed my worries about protecting our servers and workers. Hopefully, there won't be any more late-night calls about servers failing due to unforeseen software problems.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Piers C.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Simple pricing, good feature set, easy to use
Likeliness to Recommend
What differentiates Pulseway from other similar products?
Simple pricing, very affordable and features/improvements added regularly.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
Lack of monitoring and patching for MacOS.
What recommendations would you give to someone considering this product?
Get it set up internally first then roll out. Although with onboarding now mandatory this should cover most of the setup you need.
Pros
- Respectful
- Continually Improving Product
- Reliable
- Performance Enhancing
