What is Qualified?
Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualified?
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Other Integrations
Personalized Service
Leads Generation
Workflow Processing
Learning and Adaptability
Natural Language Processing
Intent Extraction
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Qualified Reviews
Conrad d.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Best Salesforce Conversational Marketing Platform
Likeliness to Recommend
What differentiates Qualified from other similar products?
Qualified's integration with Salesforce is the best in the industry, being able to call different objects both native and custom to tailor the chat experience. The UI is very easy to use and straightforward. The Live Streams are incredibly helpful in segmenting traffic/companies. The CS team is excellent at resolving my issues and noting the product enhancements I (and others) would like to see.
What is your favorite aspect of this product?
Getting a better understanding of website visitors through their integrations with Clearbit and 6sense
What do you dislike most about this product?
I wish that there could be a setting to make reps available rather than it being a very manual process of setting it in the UI. More integrations (For example - Segment) The ability to have multiple admins that can make changes rather than only one
What recommendations would you give to someone considering this product?
Do your research and understand how Qualified separates itself from the competition How robust is your Salesforce instance? Essential in making sure Qualified pulls all that info in to be more personalized
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy