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Qualified Logo Award Winner Product Badge
Qualified Logo Award Winner Product Badge
Qualified

Qualified

8.6 /10
Category
Qualified
8.6 /10

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details


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Awards & Recognition

Qualified won the following awards in the Conversational AI category

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualified.

95 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Other Integrations

90

Personalized Service

90

Leads Generation

88

Workflow Processing

87

Learning and Adaptability

86

Natural Language Processing

86

Intent Extraction

84

Artificial Intelligence Engine

84

Vendor Capability Ratings

Average 88

Ease of IT Administration

91

Quality of Features

90

Availability and Quality of Training

90

Vendor Support

89

Ease of Data Integration

88

Usability and Intuitiveness

88

Breadth of Features

88

Ease of Implementation

88

Business Value Created

87

Product Strategy and Rate of Improvement

85

Ease of Customization

83

Qualified Reviews

Conrad d.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Salesforce Conversational Marketing Platform

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

Qualified's integration with Salesforce is the best in the industry, being able to call different objects both native and custom to tailor the chat experience. The UI is very easy to use and straightforward. The Live Streams are incredibly helpful in segmenting traffic/companies. The CS team is excellent at resolving my issues and noting the product enhancements I (and others) would like to see.

What is your favorite aspect of this product?

Getting a better understanding of website visitors through their integrations with Clearbit and 6sense

What do you dislike most about this product?

I wish that there could be a setting to make reps available rather than it being a very manual process of setting it in the UI. More integrations (For example - Segment) The ability to have multiple admins that can make changes rather than only one

What recommendations would you give to someone considering this product?

Do your research and understand how Qualified separates itself from the competition How robust is your Salesforce instance? Essential in making sure Qualified pulls all that info in to be more personalized

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Most Popular Qualified Comparisons

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