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Qualified Logo Award Winner Product Badge
Qualified Logo Award Winner Product Badge
Qualified

Qualified

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Qualified
8.5 /10

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details


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Awards & Recognition

Qualified won the following awards in the Conversational AI category

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualified.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Personalized Service

89

Other Integrations

88

Workflow Processing

86

Leads Generation

86

Learning and Adaptability

84

Natural Language Processing

84

Artificial Intelligence Engine

83

Intent Extraction

83

Vendor Capability Ratings

Average 87

Quality of Features

89

Ease of IT Administration

89

Vendor Support

88

Availability and Quality of Training

88

Ease of Data Integration

87

Usability and Intuitiveness

87

Breadth of Features

87

Ease of Implementation

87

Business Value Created

86

Product Strategy and Rate of Improvement

85

Ease of Customization

81

Qualified Reviews

Mark S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to implement, easy to use, easy to optimise.

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

The quality of support at Qualified has blown away the competitors with which I have worked previously

What is your favorite aspect of this product?

The easy to use analytics engine gives me real time views into the performance of my experiences as well as the sales adoption of the tool

What do you dislike most about this product?

I have no negatives to include here, I've liked everything I've used in the tool.

What recommendations would you give to someone considering this product?

Engage early with the expert teams at Qualified, be transparent in your experiences and also your aspirations for your marketing team, then work together to achieve them. Baking Qualified into your strategy as a key cog rather than a supplemental piece of tech will be game-changing for your organisation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jonathan W.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great solution with loads of innovation.

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

Their customer success and product innovation.

What is your favorite aspect of this product?

It delivers exactly what they say it does.

What do you dislike most about this product?

It is a bit pricy if you don't have a large budget. Its becomes even more expensive if you want to roll it out to a larger team.

What recommendations would you give to someone considering this product?

Understand what other solutions you could consolidate by implementing Qualified.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Payton B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Super product but can run into technical bumps

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

Super amazing team for implementation and seamless handoff. The platform is easy to train on.

What is your favorite aspect of this product?

How easy it is to build and get going. We were live in half the time we anticipated.

What do you dislike most about this product?

Technical difficulties with connecting to our forms.

What recommendations would you give to someone considering this product?

Shop around and make sure you have the manpower to support the live chat feature before purchasing.

Pros

  • Continually Improving Product
  • Effective Service
  • Inspires Innovation
  • Caring

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