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Qualified Logo Award Winner Product Badge
Qualified Logo Award Winner Product Badge
Qualified

Qualified

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Qualified
8.5 /10

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details


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Awards & Recognition

Qualified won the following awards in the Conversational AI category

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualified.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Personalized Service

89

Other Integrations

88

Workflow Processing

86

Leads Generation

86

Learning and Adaptability

84

Natural Language Processing

84

Artificial Intelligence Engine

83

Intent Extraction

83

Vendor Capability Ratings

Average 87

Quality of Features

89

Ease of IT Administration

89

Vendor Support

88

Availability and Quality of Training

88

Ease of Data Integration

87

Usability and Intuitiveness

87

Breadth of Features

87

Ease of Implementation

87

Business Value Created

86

Product Strategy and Rate of Improvement

85

Ease of Customization

81

Qualified Reviews

Mika A.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

In love - cannot live without it!

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

It is simple to set up, administer and maintain.

What is your favorite aspect of this product?

The Salesforce connection.

What do you dislike most about this product?

Price can be quite expensive.

What recommendations would you give to someone considering this product?

Speak to the team about any issues - they're all amazing and supportive.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Alex L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great tool for Sales & Marketing teams!

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

Better support, better marketing integrations

What is your favorite aspect of this product?

Top notch CS and implementation team

What do you dislike most about this product?

None, it has been a great experience.

What recommendations would you give to someone considering this product?

They're the leader in their market, and yoi'll have a great experience!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Peter G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great features with outstanding training

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

It is much more robust for features and capabilities, and it integrates smoothly with Salesforce.

What is your favorite aspect of this product?

When a person is on our website, this tool pulls data from Salesforce so we know who the person is, what company they work for, and where they are in the sales funnel. This makes it easy for our SDRs who handle chat to provide a more personal experience.

What do you dislike most about this product?

Because it is so robust, it takes a fair amount of training to learn how to correctly use it to maximize results and ROI.

What recommendations would you give to someone considering this product?

It's a fantastic product that will help your business convert website traffic into leads and clients, especially if you use Salesforce as your CRM. However, because it is a very robust tool, you must put in time for multiple training sessions.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Caring

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