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Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.3 /10

104 Reviews Write a Review

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

88 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

7% Negative

9% Neutral

84% Positive

Pros

Reliable
Transparent
Performance Enhancing
Trustworthy

Feature Ratings

Average 81

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Reconciliation

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Accounting - Midmarket

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View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Mohammed N.

Role: Finance
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to use and flexible.

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

It's flexibility and user friendly features makes it different from other products.

What is your favorite aspect of this product?

Easy to learn Quickbooks even if you're a beginner.

What do you dislike most about this product?

not able to customise period when exporting financial statements for the purpose of consolidation.

What recommendations would you give to someone considering this product?

Easy to use, and more reliable than many accounting system, you can choose this product considering your organisation needs.

Pros

Enables Productivity
Unique Features
Efficient Service
Client Friendly Policies

Alex W.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Really easy to use and intuitive

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

It's really easy to use, very simple, very efficient and still fairly robust.

What is your favorite aspect of this product?

Ease of use, especially doing bank reconciliatoins.

What do you dislike most about this product?

Not robust enough for our current needs - which is unfortunate, because I really liked it.

What recommendations would you give to someone considering this product?

Do it, it's a great product.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Leverages Incumbent Status

Jacob W.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Great but unfair pricing

Likeliness to Recommend

6 /10

What differentiates Quickbooks Online from other similar products?

It is the best product for accounting

What is your favorite aspect of this product?

I like it because every person i work with uses it - so its essential - my book-keeper, accountant and in the past for my invoicing

What do you dislike most about this product?

Unfair pricing - regular large price increases makes me nto want to use the product if not for the fact my accountant relies on it

What recommendations would you give to someone considering this product?

Be wary of budgeting for this software - they regularly up pricing by significant sums

Cons

Vendor Friendly Policies
Less Fair

Latest Research

Quickbooks Online

What is Quickbooks Online?

Company Details

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Awards & Recognition

2023 Data Quadrant Gold Medalist

Quickbooks Online Ratings

84 Likeliness to Recommend

1 Since last award

88 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

Mohammed N.

Easy to use and flexible.

Likeliness to Recommend

Pros

Alex W.

Really easy to use and intuitive

Likeliness to Recommend

Pros

Cons

Jacob W.

Great but unfair pricing

Likeliness to Recommend

Cons

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Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Reconciliation

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support