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Replicon Polaris PSA Logo
Replicon Polaris PSA Logo
Replicon

Replicon Polaris PSA

Composite Score
6.9 /10
CX Score
7.0 /10
Category
Replicon Polaris PSA
6.9 /10

What is Replicon Polaris PSA?

Replicon’s PSA enables professional services organization to gain complete control over their business performance and profitability.

Company Details


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Replicon Polaris PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Replicon Polaris PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Replicon Polaris PSA?

0% Negative
21% Neutral
79% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 73

Mobile Access

82

Expense Detail Tracking

81

Billing

78

Time Management

77

Team Collaboration

77

Project Management

70

Business Process Analysis (BPA)

68

Reporting

65

Resource Management

64

Vendor Capability Ratings

Average 79

Ease of Data Integration

85

Usability and Intuitiveness

82

Ease of Implementation

82

Breadth of Features

80

Availability and Quality of Training

80

Ease of IT Administration

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Business Value Created

78

Quality of Features

77

Ease of Customization

75

Replicon Polaris PSA Reviews

Margaret A.

  • Role: C-Level
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Great Product for tracking Employee time

Likeliness to Recommend

10 /10

What differentiates Replicon Polaris PSA from other similar products?

In use by Major Firms, as a consultant, I don't have to re-learn anything.

What is your favorite aspect of this product?

Reports at Employee / Task Level

What do you dislike most about this product?

Some changes over time need to be looked at, such as when an employee moves internally

What recommendations would you give to someone considering this product?

Make sure the roles and tasks are clearly defined.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexis Eugenio M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Good for what it is not so good for what we need

Likeliness to Recommend

8 /10

What differentiates Replicon Polaris PSA from other similar products?

Ease to use

What is your favorite aspect of this product?

Simple and robust

What do you dislike most about this product?

Limited features for our specific needs

What recommendations would you give to someone considering this product?

Does everything that promises

Pros

  • Effective Service
  • Trustworthy
  • Saves Time
  • Respectful

Cons

  • Less Reliable

Rajiv A.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

We quite like Replicon but it is very expensive

Likeliness to Recommend

9 /10

What differentiates Replicon Polaris PSA from other similar products?

Never tried any other product

What is your favorite aspect of this product?

Overall quality and ease of use

What do you dislike most about this product?

Price and sometimes it may be complicated to do special reports

What recommendations would you give to someone considering this product?

This is a great product and should fit most industries

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Generous
  • Less Friendly Negotiation
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