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Reply.io

Reply

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Reply
8.2 /10

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details


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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

Down 2
Since last award

95 Plan to Renew

Down 1
Since last award

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
88%
Conflict Resolution:
92%
Strategy & Innovation:
95%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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3% Negative
4% Neutral
93% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 79

E-Mail Integration

87

E-Mail Campaign Management

83

Sequence Workflow Action

83

Sales Analytics

82

Workflow Automation

80

Conversation Coaching

79

Virtual Sales Room

79

Internal Sales Collaboration

77

Omnichannel Campaign Management

76

Dialer Integration

76

Pipeline Management

75

Vendor Capability Ratings

Average 80

Business Value Created

83

Quality of Features

82

Vendor Support

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

80

Ease of IT Administration

79

Ease of Data Integration

78

Ease of Customization

78

Breadth of Features

78

Availability and Quality of Training

77

Reply Reviews

Mansi J.

  • Role: Operations
  • Industry: Chemicals
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

More efficient

What is your favorite aspect of this product?

Efficiency

What do you dislike most about this product?

A bit complicated

What recommendations would you give to someone considering this product?

No recommendation

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Wastes Time

Aparna D.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

A Handy sales sidekick for smarter outreach

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

It is smart, AI powered tools and multinational reach. It is great for scaling personalised sales without juggling multiple platforms.

What is your favorite aspect of this product?

It is seamless multinational sequences and also engage leads through email, LinkedIns and calls more from another platform and also saving tons of time while boosting response rates.

What do you dislike most about this product?

One small downside is that some advanced features can feel a bit tricky to learn at first and a few are only available on higher tier plans.

What recommendations would you give to someone considering this product?

As a user they can save you tons of time and boost personalization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sibu S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Helped me meet my Quarterly MQL Targets

Likeliness to Recommend

10 /10

What differentiates Reply from other similar products?

Reply, io unlike other cold email marketing tools, uses API to send emails and not SMTP, because of this feature, the deliverability rates have gone pretty high

What is your favorite aspect of this product?

The seamless UI and flexible self explanatory UX is amazing

What do you dislike most about this product?

There is no UI for checking status of Meetings Booked

What recommendations would you give to someone considering this product?

a UI to check status of Meetings Booked and allow to give tags to conversations to every email or contact record

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Less Generous

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