
What is Reply?
Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
Down
2
Since last award
95 Plan to Renew
Down
1
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 95%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Reply?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Integration
E-Mail Campaign Management
Sequence Workflow Action
Sales Analytics
Workflow Automation
Conversation Coaching
Virtual Sales Room
Internal Sales Collaboration
Omnichannel Campaign Management
Dialer Integration
Pipeline Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Reply Reviews

Mansi J.
- Role: Operations
- Industry: Chemicals
- Involvement: Vendor Management and Renewal
Submitted Feb 2024
Good product
Likeliness to Recommend
What differentiates Reply from other similar products?
More efficient
What is your favorite aspect of this product?
Efficiency
What do you dislike most about this product?
A bit complicated
What recommendations would you give to someone considering this product?
No recommendation
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Wastes Time

Aparna D.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Apr 2025
A Handy sales sidekick for smarter outreach
Likeliness to Recommend
What differentiates Reply from other similar products?
It is smart, AI powered tools and multinational reach. It is great for scaling personalised sales without juggling multiple platforms.
What is your favorite aspect of this product?
It is seamless multinational sequences and also engage leads through email, LinkedIns and calls more from another platform and also saving tons of time while boosting response rates.
What do you dislike most about this product?
One small downside is that some advanced features can feel a bit tricky to learn at first and a few are only available on higher tier plans.
What recommendations would you give to someone considering this product?
As a user they can save you tons of time and boost personalization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Sibu S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2025
Helped me meet my Quarterly MQL Targets
Likeliness to Recommend
What differentiates Reply from other similar products?
Reply, io unlike other cold email marketing tools, uses API to send emails and not SMTP, because of this feature, the deliverability rates have gone pretty high
What is your favorite aspect of this product?
The seamless UI and flexible self explanatory UX is amazing
What do you dislike most about this product?
There is no UI for checking status of Meetings Booked
What recommendations would you give to someone considering this product?
a UI to check status of Meetings Booked and allow to give tags to conversations to every email or contact record
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Cons
- Less Generous