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Reply.io

Reply

Composite Score

7.6 /10

CX Score

7.5 /10

20 Reviews Write a Review

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details

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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

2 Top Rated Features

2024

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

8% Negative

10% Neutral

82% Positive

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Feature Ratings

Average 82

E-Mail Integration

E-Mail Campaign Management

Workflow Automation

Sales Analytics

Pipeline Management

Dialer Integration

Conversation Coaching

Internal Sales Collaboration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Reply Reviews

Siddiq K.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Go to platform for Outbound Lead Generation

Likeliness to Recommend

10 /10

What differentiates Reply from other similar products?

Cost and new updates every quarter

What is your favorite aspect of this product?

LinkedIn outreach

What do you dislike most about this product?

Downtime regularly

What recommendations would you give to someone considering this product?

Good to Go for Growth and SDR's

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lucia P.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Multi-Channel Sales engagement Platform

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

This software brings forms an efficient Virtual Supply Chain and it has mass-send email ability(sending the personalized email to the leads as if it was written separately for each lead) which increases the sale response and the email ends up in the Inbox directly.

What is your favorite aspect of this product?

Reply offers the feature of email customization, where the already prepared campaign emails can be customized for certain individual without even preparing other campaign. It has some useful training tools. The sent campaign emails doesn’t lend in “promotion” section but directly in inbox. It has a feature of easy creation of new template for team. The date provides the report kf everything starting from any campaign to the Team performances.

What do you dislike most about this product?

Reply is little challenging to set up, it does not support the export of any campaign results. It lacks the feature of keeping the contacts organized.This software has limited formatting and only supports the regular/ formal text based email. The software lack its Import functionality occasionally and the campaign scheduling needs to be revised all the time. This program can not be collaborated with any other platform easily.

What recommendations would you give to someone considering this product?

This software is a tool for the massive marketing and sale outreach, it increases the competition in the market and is ideal for this modern business generation.

Pros

Helps Innovate
Performance Enhancing
Caring
Respectful

Sorina Meria S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

REPLY has all you can ever ask for!

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

We have been using Reply for a long time, and it is at the heart of our company's access services. The reply is always working with their product team to innovate and make their products and solutions more user-friendly and adaptable to their different operating contexts. The team also goes beyond your cultural support. They are quick to support you whenever needed.

What is your favorite aspect of this product?

Reply has allowed us to efficiently manage our company access resources. Many of our traditional SOPs have been discarded when we use Reply. As we regularly update the platform, it also allows us to get more grit for our campaigns as the team continues to unleash new features and well-thought-out tools in any critical application environment.

What do you dislike most about this product?

It is difficult to say exactly. There’s nothing we don’t like about the product or team directly; however, as with any product or technical solution, there may sometimes be a break in the platform that could lead to a slowdown in your campaigns. However, this is very rare.

What recommendations would you give to someone considering this product?

Reply is definitely an easy way to bring a team of traders to instant messaging. It's easy to see that you can bring leads, customers, and partners to one messaging site. After a year of intensive research, we found that Reply is the marketing platform of our dreams.

Pros

Efficient Service
Respectful
Over Delivered
Helps Innovate

Latest Research

Reply

What is Reply?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Reply Ratings

89 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Reply?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Reply Reviews

Siddiq K.

Go to platform for Outbound Lead Generation

Likeliness to Recommend

Pros

Lucia P.

Multi-Channel Sales engagement Platform

Likeliness to Recommend

Pros

Sorina Meria S.

REPLY has all you can ever ask for!

Likeliness to Recommend

Pros

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Title

Feature Ratings

E-Mail Integration

E-Mail Campaign Management

Workflow Automation

Sales Analytics

Pipeline Management

Dialer Integration

Conversation Coaching

Internal Sales Collaboration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration