What is Revenue.io?
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
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Since last award
98 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Revenue.io?
Pros
- Efficient Service
- Security Protects
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Reporting
Conversation Coaching
Call Analytics
Pipeline Visibility
Application Integration
Call Recording
Artificial Intelligence Engine
Role-Based Access
Audio Transcription
Manager Annotation and Feedback
Mobile Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Quality of Features
Business Value Created
Vendor Support
Ease of Customization
Revenue.io Reviews
Chaitanya K.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2021
Best conversational AI in the service industry
Likeliness to Recommend
What differentiates Revenue.io from other similar products?
Best tool in industry to enhance your contact center operations. Its conversational AI and detailed call analytics and coaching metrics are the best and differentiates from other tools in the market.
What is your favorite aspect of this product?
Conversational AI, analytics and sentiment analysis, Keywords count on calls, Annotations, Sharing call feedback with associates, call trascript, Supervisor notes, Talk Metrics - Including Talk ratio, active listening, number of interruptions on calls,Average call steak, Longest talk streak, Talk rates, Silence and Vocabulary.
What do you dislike most about this product?
Reporting capabilities - Hopefully with suggestions provided on the improvement opportunities with reporting capabilities they will be addressed and fixed during the next release cycle. Frequent call quality issues and call disconnects - These issues have been escalated and workarounds are in place. Need to validate once the workarounds are helpful in fixing all the call quality issues Real-time uploading of calls in conversational AI - There is a delay in calls being updated/uploaded in the conversational AI and the links for accessing the calls in the dashboard is not being updated in real time.
What recommendations would you give to someone considering this product?
Best tool in industry to enhance your contact center operations. Coaching employees on call conversations, Reducing manual QA process, real-time call feedback, Proactively identifying issues on calls through keyword search, Centralized management of calls and employees handling calls, queue assignment and building call flows.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Richard C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use product and needed daily!
Likeliness to Recommend
What differentiates Revenue.io from other similar products?
Quicker and easier to use
What is your favorite aspect of this product?
ability to call forward and the settings
What do you dislike most about this product?
call transcripts need a lot of work
What recommendations would you give to someone considering this product?
100% recommend
Pros
- Continually Improving Product
- Fair
- Generous Negotitation
- Security Protects
Cons
- Vendor Friendly Policies
- Under Delivered
- Less Friendly Negotiation
Marija K.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jul 2021
Easy to use
Likeliness to Recommend
What differentiates Revenue.io from other similar products?
Speed and sound
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
Logs you out sometimes
What recommendations would you give to someone considering this product?
Do it it’s Ana amazing product
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
