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RingCentral, Inc

RingCentral Connect First

7.4 /10

5 Reviews Write a Review

What is RingCentral Connect First?

Built for the cloud, smart system design improves uptime, reliability, and scalability. Harness the power of connection to effectively engage current and future customers. Intuitively designed platform and agent-specific metrics they can track.

Company Details

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RingCentral Connect First Ratings

Real user data aggregated to summarize the product performance and customer experience.

91 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral Connect First?

0% Negative

26% Neutral

74% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 87

Contact Center Analytics

Ticket Management

Contact Center Compliance Management

Multi Channel Queue Management

Multi Channel Intake Integration

Knowledge Management

Call Recording

Skills Based Routing

Screen Prompts

Call Scripting and Call Flow Management

Workforce Management

Vendor Capability Ratings

Average 86

Breadth of Features

Ease of Implementation

Quality of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

RingCentral Connect First Reviews

Amos V.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Good product with a strong network. A bit pricey

Likeliness to Recommend

8 /10

What differentiates RingCentral Connect First from other similar products?

Feature heavy. The product offers a complete system.

What is your favorite aspect of this product?

Strong connection and few dropped calls/

What do you dislike most about this product?

Price is a bit high.

What recommendations would you give to someone considering this product?

Contact their team for a consultation.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Natalia E.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Excellent communication platform!

Likeliness to Recommend

10 /10

What differentiates RingCentral Connect First from other similar products?

White label feature

What is your favorite aspect of this product?

White label feature

What do you dislike most about this product?

customization is not completely available

What recommendations would you give to someone considering this product?

If you need a seamless communication platform with tall-free number included, this is the one!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ramón C.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Excellent Software

Likeliness to Recommend

10 /10

What differentiates RingCentral Connect First from other similar products?

For now the best software

What is your favorite aspect of this product?

Everything of the platform

What do you dislike most about this product?

i dont have any complaint

What recommendations would you give to someone considering this product?

Very recommend to any contact center, excellent software, easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

RingCentral Connect First

What is RingCentral Connect First?

Company Details

Need Assistance?

RingCentral Connect First Ratings

91 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love RingCentral Connect First?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

RingCentral Connect First Reviews

Amos V.

Good product with a strong network. A bit pricey

Likeliness to Recommend

Pros

Natalia E.

Excellent communication platform!

Likeliness to Recommend

Pros

Ramón C.

Excellent Software

Likeliness to Recommend

Pros

Title

Feature Ratings

Contact Center Analytics

Ticket Management

Contact Center Compliance Management

Multi Channel Queue Management

Multi Channel Intake Integration

Knowledge Management

Call Recording

Skills Based Routing

Screen Prompts

Call Scripting and Call Flow Management

Workforce Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Quality of Features

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training